Customer Support (f/m/d) Job in Home Office at GAVEL –

Why working at GAVEL

GAVEL is a live shopping marketplace. We allow shop owners to turn their offline store into a live and interactive online store within a few seconds. With our passion for technology, we build the best platform to connect, buy and sell with and from each other.

Check out our App on the Apple App Store and Google Play Store.

Being part of GAVEL is more than a job — it’s a journey. What’s more, it is working in a fast-growing startup with a fundamental impact on e-commerce.

We are backed by the world’s most prestigious and well-known VCs and Business Angels. We grow fast and stable, and we invite you to join the ride!

This is your chance to be part of something big from the beginning. If you think this is something for you → let’s roll up our sleeves and let’s get started


What you will do

We make the party happen on Gavel by supporting sellers on the platform and building the communities that surround them. In this role, you’ll be responsible for your own squad of hosts, and work towards growing their business, alongside ours.

  • Host Engagement & Support:
  • Managing customer requests / tickets and sharing feedback & insights with our Product side.
  • Provide account support to hosts to coordinate, educate and assess appropriate solutions.
  • Interacting with communities on Discord, Twitch, etc.


Must-have qualifications

  • Up to date about internet culture/trends and outstanding use of social media like Discord, Twitch, Instagram
  • Ability to work independently in a fast-paced, remote, and global team
  • Reliable and detail-oriented
  • Ability to multi-task and perform under pressure
  • Proven track record of relationship-building
  • Open to working flexible hours as our live shows are spread throughout the day
  • Native or fluent in English with good communication and writing skills

Bonus skills to wow us

  • Experience with live streaming


Perks & benefits

Competitive compensation

Quality-driven environment

Remote or Office in Berlin Mitte

Latest work equipment

Budget for your home office *

Coaching, courses, and events

30 paid vacation days

⌚ Flexible working hours

Regular team retreats

  • ️ Free barista coffee (in our Berlin office)

We look forward to hearing from YOU

About the Company

Company: GAVEL –

Company Location:  Home Office

Estimated Salary:

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About GAVEL -