Customer support luxury food Job at Work_in_Berlin Recruitment Agency in Berlin
Our customer is one of the players in the market for coffee machines, coffee pads and famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (m/f/d). Our customer is represented in many city centers with own shops and sells products also via the internet. Customer loyalty is at the top of the company philosophy. This happens through membership programs and personal customer contact.
As a customer service / customer support agent you will:
– Support new customers: Opening the customer account, greeting the customer on the phone, explaining the club concept and receiving the first order
– have regular contact with customers to capture customer satisfaction
– Receive calls concerning problems with coffee machines and support problem solving
– Provide status information for the progress of larger repairs
– Track incoming payments
– hands-on mentality and good general knowledge
– strong customer orientation (open to customer concerns, ability to listen, understanding customer needs)
– PC literate
– able to work in shifts
– Willingness to work according to given processes
– have very good knowledge of either of the following languages with a very good English: French, Dutch, Czech, Slovak, Slovenian, Finnish, Swedish, Norwegian, Danish.
With a very good German C1: Spanish, Italian, Portuguese, Polish.
The easiest and fastest way to submit your CV is to fill our application form through our official website: https://www.work-in-berlin.eu/apply
- > > OUR SERVICE OF COURSE IS FREE OF CHARGE FOR APPLICANTS!*
If you experience some issue on our website, you could still submit your application through Indeed or per mail.
We´re looking forward to hearing from you!
Work in Berlin Recruitment Agency
Visit us at: work-in-berlin.eu
If you need any assistance please don’t hesitate to call Robert on +49 (0) 30 789 59 07 11
Job Types: Full-time, Part-time, Permanent
Company: Work_in_Berlin Recruitment Agency
Company Location: Berlin