Overview

Customer Support – PropTech Job in Sydney NSW at sharonbennie –

Sydney CBD Offices

To $80,000

Large, fast-growing PropTech

Hybrid Office / WFH model

Incredible company culture

Huge scope for career growth

One of Australia’s largest and fastest growing PropTechs, our client is a software solution for Real Estate agencies and looking for a new member of the Customer Support team.


The Role:
This is a fun support role where you can put your real estate software knowledge to use. With the purpose of this role being to deliver on four key areas – utilisation, retention, engagement and upsell opportunities, main tasks will include:

Working closely with the customers to ensure they are using the product well and maximising all the product functionality

First point of contact for inbound support enquiries (phone, email and chat)

Provide and talk through resolutions to queries / problem-solve

Direct elevated matters to internal departments when needed

Database management & keep notes on conversations

About you:
You will enjoy working in a high-vibe, customer-centric environment, where the entire team is engaged in elevating the role of a Property Manager and helping them create efficiencies through ‘best use’ of the system. Also:

Ideally you’ll have a background in property management / trust accounting or leasing

Previous experience on a help-desk or supporting with cloud-based software will be viewed favourably

Be a good communicator (verbal and written) and comfortable on the phone

Have a natural willingness towards customer service

Able to travel into the city at least 2 – 3 days / week in 2023

Benefits:
Full training provided

Vibrant and energetic corporate culture with an exciting shared vision

Highly successful company that you’ll be proud to represent

Use your property experience towards something new

100% in office / OR Hybrid on offer – YOU choose

Free coffee & Friday drinks

Huge scope for career growth

This role is NOT advertised by anyone else. If you feel you have the skills, energy and experience needed to match this role, please click APPLY. All applications are confidential and will be contacted prior to any details being forwarded to our client

Kurt Steinmetz

0435 672 992

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To keep up to date with all our current roles, create a job alert on our website: https://www.sharonbennie.com.au/member/createjobalert.aspx

like us on facebook:
https://www.facebook.com/pages/sharonbennie-Specialist-Property-Recruitment/119281464784095

and connect on Linkedin:
https://www.linkedin.com/company/221733

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About the Company

Company: sharonbennie –

Company Location:  Sydney NSW

Estimated Salary:

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About sharonbennie -