Cybercrime Policy Agent (12 Month FTC) Job at Twitter – in Dublin, County Dublin
The teams in Twitter’s Trust & Safety (T&S) department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves. The policy areas of focus for the Cybercrime Policy team pertain to some of our most serious and difficult policy areas including child safety, terrorism, violent extremism, and other illegal or regulated activities.
What You’ll Do
As a Cybercrime Policy Agent, you will be responsible for handling a high volume of requests in an efficient and timely fashion, enforcing relevant policies, providing policy explanations to users, ensuring our internal legal and communications teams are up to speed on the work we’re doing, and contributing to policy guidance. You may also conduct research and investigations to help us gather global intelligence and mitigate threats. As a member of this team, you are part of a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.
Resolve reports of abuse/rules violations, quickly and efficiently;
Work closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters;
Monitor key trends in behaviors and hotspot markets and feed those trends into our global policy development process.
Who You Are
You are familiar with processes and tools used for increased efficiency;
You have exceptional business judgement and strategic thinking;
You are extremely detail-oriented;
You have excellent communication, and writing skills;
You work well under tight deadlines;
You have patience, determination, flexibility, and grit;
You are familiar with, and have respect for the norms of different cultures;
You have passion and enthusiasm for protecting user privacy and freedom of expression.
Must be available to work weekend coverage (Standard schedule: Tuesday-Saturday or Sunday-Thursday);
Experience using third-party ticketing systems (e.g., Zendesk, Service Cloud, etc.)
Bachelor’s Degree or equivalent relevant education / experience;
Experience with legal document intake/processing, safety policy or other legal operational experience;
Professional experience in promoting online safety, that includes a significant focus on violent extremism and terrorism;
Prior relevant experience at a tech company;
Complete fluency in English.
A high level of English language proficiency (written and verbal) is a requirement for this role. A second language is also required, with fluency both written and verbal. Any of the following languages would be a distinct advantage: Indonesian, Urdu, Portuguese, Cantonese / Mandarin.
Telecommuting is not an option; this is a permanent role in Dublin. Please be sure to specify all languages and level of fluency in your application/resume.
You may be exposed to sensitive or graphic content, including but not limited to, vulgar language, violent threats, pornography and other graphic images.
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
Company: Twitter –
Company Location: Dublin, County Dublin