Desktop Support Engineer Job at Liberty Specialty Markets – in Köln

Job Description

General information

City: Cologne

Country: Germany

Creation Date: 22-Feb-2022

Employment Type: Permanent

Employment Type: Full time

Department: International

Ref #: 4916

Description & Requirements

Job Title: Desktop Support Engineer

Division: IT

Department: Desktop

Location: Cologne, Germany

Type: Permanent

About the Role

A Desktop Support Engineer resolves issues present across the business for the companies end users.. The desktop support engineer will be required to complete installs, maintanace, and troubleshooting across client software and hardware, whether onsite or remotely. The desktop engineer’s vital goal is to deliver support to an organisation’s end user compute.

About the Department & Team

The LSM IT Services department is responsible for the provision, support, maintenance and development all IT infrastructure and physical End User Hardware within Liberty Specialty Markets. The Desktop team works closely with the Global Digitial Services (GDS) and Liberty Mutual Central IT (CIT) organisations in the US and Liberty Information Technology (LIT) in Belfast to ensure a coordinated and effective IT service to the LSM business.

Key Responsibilities

Assisting office workers with their computer desktop systems

Testing of computers and ensuring that computer systems are functioning properly.

Identifying and solving any problems that affect computer operating systems

Maintenance of networking systems

Networking and connecting computers within the same organization to enhance communication

Training staff and orienting them on how to use computer hardware and software systems

Troubleshooting routine problems and maintenance of servers

Carrying out other duties as you may be requested by management

Maintaining other computer peripheral devices such as printers and solving printing problems if they arise

Skills and Experience

Proven work experience as a Desktop Support Engineer or Support Technician.

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

Knowledge of popular operating systems, software applications, and remote connection systems.

Knowledge on some or all of the below:
Active Directory





Hp Device Knowledge

Cisco Conference / Crestron

Cisco Call Manager

Remedy Call Logging

Basic Networking / Patching

Ability to solve complex hardware and software issues.

Ability to travel and work after hours when necessary.

Excellent interpersonal skills.

Good written and verbal communication skills.

Fluent in English and German

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

Offering a vibrant and inclusive environment and committing to their career development.

Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.

Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.

A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:


About Company

Company: Liberty Specialty Markets –

Company Location:  Köln

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About Liberty Specialty Markets -