DIGITAL COMMUNICATIONS ADVISOR Job at Australian Financial Security Authority (AFSA) – in Sydney NSW
Location: Sydney or Adelaide
Division/Section: Strategy and Planning / Communications and Stakeholder Engagement
Reports to: Senior Advisor, Digital Channels
Employment status: Ongoing
Hours: Full time – 37.5 hours per week
Security clearance: Baseline Vetting
Salary: $79,253.74 – $ 85,594.98 p.a. (plus 15.4% super)
Closing date: Sunday, 8 May 2022
Contact for questions: Neomi Kodikara – Ph: 02 8233 6918
AFSA actively promotes flexibility with working options in this role to support your family
commitments and personal interests
- This recruitment process is being used to fill a current ongoing position in either our Adelaide or Sydney office. A merit pool of
suitable candidates may be established as a result of this process to assist AFSA to fill similar ongoing and non-ongoing
positions that may become available over the next 12 months. Non-ongoing positions may be offered for a period of up to 18
months with the possibility of extension (up to a total period of 3 years). Should a non-ongoing position become ongoing or
should an ongoing position become available, the merit pool established by this process may be used to determine a suitable
Please note that this opportunity is open only to Australian Citizens. The successful applicant must have,
or be willing to undergo a security clearance to the level of Baseline Vetting as a condition of employment.
To satisfy character requirements all AFSA employees must undergo a police records check. Where a
person has received a redundancy benefit from APS agency employment and their corresponding
redundancy benefit period has not expired, they may be ineligible for employment.
About the area
The Strategy and Planning Division is responsible for shaping the agency’s strategic agenda and
positioning AFSA as an agency focussed on being a firm and fair regulator and world-class service
The Division responsibilities include:
- managing the Enterprise Strategy and associated planning for AFSA, including drawing insights from
a range of sources to provide advice to enable effective decisions
- guiding and supporting the Program Governance Committees to take a strategic approach to policy
- managing the data analytics capability for the agency, including providing insights to both internal
and external users to inform performance of the agency and the economy
- managing the agency’s parliamentary and reporting responsibilities
- supporting the agency’s service improvement culture by reviewing insights from feedback and
working with divisions on the transformation
- delivering internal and external communications across the agency, including AFSA’s approach to
- delivering the annual report and other key strategic document
- defining and maintaining AFSA’s enterprise architecture across numerous domains
Purpose of the position
The role of the Digital Communications Advisor is suited to someone with a background in online
communications, who has excellent writing and editing skills and a keen eye for detail and works
collaboratively and flexibly to achieve results.
As a Digital Communications Advisor you will:
- Manage content on AFSA’s websites using content management systems to publish new and
changed content in a way that demonstrates an understanding of best practice principles of
search engine optimisation and accessibility and user experience.
- Write, edit and proofread web content to promote plain-English principles and consistent use of
AFSA’s style, terminology and tone.
- Monitor, evaluate and analyse website user feedback and distribute feedback to relevant
managers and subject areas in a timely manner.
Skills and Capabilities
Fosters a service culture
- Demonstrate genuine concern and empathy for the needs and concerns of clients and
- Seek feedback from stakeholders and clients, and communicate it to relevant decision makers.
- Ask open questions to clarify understanding of user needs, and build a fit-for-purpose solution
that meets their needs.
- Keep one’s word and follow through any promise or commitment made to the client or
- Demonstrate strong organisation, time-management and coordination skills.
- Demonstrate willingness and ability to explore and utilise existing and emerging technologies
effectively to achieve better business outcomes.
- Demonstrate openness to new and iterative ways of working.
- Maximise personal learning through hands-on experience, participate in training to upskill oneself
and stay current, and request additional support as required.
Communicates simply and tailors messages to the audience
- Possess excellent written and oral communication skills.
- Feel at ease with complex, technical information and translate that information into plain English,
while avoiding jargon.
- Understand the target audience and tailor written and verbal messages in a way that appeals to
industry or client audiences.
- High-level attention to detail and the ability to achieve thoroughness and accuracy in your work.
Working with ambiguity
- Demonstrate proactivity, emotional intelligence, and self-direction in the face of uncertainty or
- Demonstrate high levels of persistence and resilience when dealing with complex issues.
- Apply a solution-focused approach to solving problems and collaborate with others to achieve for
- See projects and tasks through to completion while monitoring progress and managing priorities
ICT Online Content
- Demonstrate and apply specialist knowledge to ensure content governance of AFSA’s websites
is maintained through the development, implementation, promotion and maintenance of
processes, procedures and standards for digital publishing.
Qualifications, accreditations and experience
To be successful in this role, you will have:
- demonstrated experience using content management systems (Drupal or similar) to edit and
review web pages
- strong writing, editing and proofreading skills and understanding of plain English and readability
requirements for digital communications.
- ability to analyse and translate Google Analytics reports to a broader audience.
The application is the tool that the selection committee will use to shortlist applicants.
Your application must include:
1. A completed Position Application Form (available on the AFSA website)
2. A current Resume
3. A one-page pitch, that considers the key responsibilities and essential capabilities of the position
and states the following:
- Why you are interested in the position
- How your skills and experience make you the best person for the position
- What value you can add to AFSA and the Strategy and Planning Division.
4. State the position title and location in the subject line and email: [email protected]
Applications must be submitted no later than Sunday, 8 May 2022.
A selection decision may be made on the basis of your application only. A telephone interview may be
conducted in the first instance. Candidates may also be required to undergo psychometric and/or work
sample testing as part of this selection process.
All pre-employment checks will be conducted via an external party (Equifax). For further information on
We encourage applications from Indigenous Australians, peoples from culturally diverse
backgrounds and people with disabilities. We are committed to providing a working environment
that values diversity and supports staff to reach their full potential.
If you are an applicant with a disability or other special needs, please contact the Disability Access
Coordinator on (02) 8233 6999 to discuss any requirements that may assist you in your application.
Thank you for your interest in this position.
Company: Australian Financial Security Authority (AFSA) –
Company Location: Sydney NSW