DIGITAL COMMUNICATIONS ADVISOR Job at Australian Financial Security Authority (AFSA) – in Sydney NSW

Job Description

Classification: APS Level 5

Location: Sydney or Adelaide

Division/Section: Strategy and Planning / Communications and Stakeholder Engagement

Reports to: Senior Advisor, Digital Channels

Employment status: Ongoing

Hours: Full time – 37.5 hours per week

Security clearance: Baseline Vetting

Salary: $79,253.74 – $ 85,594.98 p.a. (plus 15.4% super)

Closing date: Sunday, 8 May 2022

Contact for questions: Neomi Kodikara – Ph: 02 8233 6918

AFSA actively promotes flexibility with working options in this role to support your family

commitments and personal interests

  • This recruitment process is being used to fill a current ongoing position in either our Adelaide or Sydney office. A merit pool of

suitable candidates may be established as a result of this process to assist AFSA to fill similar ongoing and non-ongoing

positions that may become available over the next 12 months. Non-ongoing positions may be offered for a period of up to 18

months with the possibility of extension (up to a total period of 3 years). Should a non-ongoing position become ongoing or

should an ongoing position become available, the merit pool established by this process may be used to determine a suitable




Please note that this opportunity is open only to Australian Citizens. The successful applicant must have,

or be willing to undergo a security clearance to the level of Baseline Vetting as a condition of employment.

To satisfy character requirements all AFSA employees must undergo a police records check. Where a

person has received a redundancy benefit from APS agency employment and their corresponding

redundancy benefit period has not expired, they may be ineligible for employment.

About the area

The Strategy and Planning Division is responsible for shaping the agency’s strategic agenda and

positioning AFSA as an agency focussed on being a firm and fair regulator and world-class service


The Division responsibilities include:

  • managing the Enterprise Strategy and associated planning for AFSA, including drawing insights from

a range of sources to provide advice to enable effective decisions

  • guiding and supporting the Program Governance Committees to take a strategic approach to policy


  • managing the data analytics capability for the agency, including providing insights to both internal

and external users to inform performance of the agency and the economy

  • managing the agency’s parliamentary and reporting responsibilities
  • supporting the agency’s service improvement culture by reviewing insights from feedback and

working with divisions on the transformation

  • delivering internal and external communications across the agency, including AFSA’s approach to

stakeholder engagement

  • delivering the annual report and other key strategic document
  • defining and maintaining AFSA’s enterprise architecture across numerous domains

Purpose of the position

The role of the Digital Communications Advisor is suited to someone with a background in online

communications, who has excellent writing and editing skills and a keen eye for detail and works

collaboratively and flexibly to achieve results.

Key Accountabilities

As a Digital Communications Advisor you will:

  • Manage content on AFSA’s websites using content management systems to publish new and

changed content in a way that demonstrates an understanding of best practice principles of

search engine optimisation and accessibility and user experience.


  • Write, edit and proofread web content to promote plain-English principles and consistent use of

AFSA’s style, terminology and tone.

  • Monitor, evaluate and analyse website user feedback and distribute feedback to relevant

managers and subject areas in a timely manner.

Skills and Capabilities

Fosters a service culture

  • Demonstrate genuine concern and empathy for the needs and concerns of clients and


  • Seek feedback from stakeholders and clients, and communicate it to relevant decision makers.
  • Ask open questions to clarify understanding of user needs, and build a fit-for-purpose solution

that meets their needs.

  • Keep one’s word and follow through any promise or commitment made to the client or


  • Demonstrate strong organisation, time-management and coordination skills.

Digital dexterity

  • Demonstrate willingness and ability to explore and utilise existing and emerging technologies

effectively to achieve better business outcomes.

  • Demonstrate openness to new and iterative ways of working.
  • Maximise personal learning through hands-on experience, participate in training to upskill oneself

and stay current, and request additional support as required.

Communicates simply and tailors messages to the audience

  • Possess excellent written and oral communication skills.
  • Feel at ease with complex, technical information and translate that information into plain English,

while avoiding jargon.

  • Understand the target audience and tailor written and verbal messages in a way that appeals to

industry or client audiences.

  • High-level attention to detail and the ability to achieve thoroughness and accuracy in your work.

Working with ambiguity

  • Demonstrate proactivity, emotional intelligence, and self-direction in the face of uncertainty or

new situations.

  • Demonstrate high levels of persistence and resilience when dealing with complex issues.
  • Apply a solution-focused approach to solving problems and collaborate with others to achieve for

purpose solutions.

  • See projects and tasks through to completion while monitoring progress and managing priorities

as required.


ICT Online Content

  • Demonstrate and apply specialist knowledge to ensure content governance of AFSA’s websites

is maintained through the development, implementation, promotion and maintenance of

processes, procedures and standards for digital publishing.

Qualifications, accreditations and experience

To be successful in this role, you will have:

  • demonstrated experience using content management systems (Drupal or similar) to edit and

review web pages

  • strong writing, editing and proofreading skills and understanding of plain English and readability

requirements for digital communications.

  • ability to analyse and translate Google Analytics reports to a broader audience.

Application details

The application is the tool that the selection committee will use to shortlist applicants.

Your application must include:
1. A completed Position Application Form (available on the AFSA website)

2. A current Resume

3. A one-page pitch, that considers the key responsibilities and essential capabilities of the position

and states the following:

  • Why you are interested in the position
  • How your skills and experience make you the best person for the position
  • What value you can add to AFSA and the Strategy and Planning Division.

4. State the position title and location in the subject line and email: [email protected]

Applications must be submitted no later than Sunday, 8 May 2022.

A selection decision may be made on the basis of your application only. A telephone interview may be

conducted in the first instance. Candidates may also be required to undergo psychometric and/or work

sample testing as part of this selection process.

All pre-employment checks will be conducted via an external party (Equifax). For further information on

Equifax’s privacy policy please refer to: https://www.equifax.com.au/privacy

We encourage applications from Indigenous Australians, peoples from culturally diverse

backgrounds and people with disabilities. We are committed to providing a working environment

that values diversity and supports staff to reach their full potential.

If you are an applicant with a disability or other special needs, please contact the Disability Access

Coordinator on (02) 8233 6999 to discuss any requirements that may assist you in your application.


Thank you for your interest in this position.


About Company

Company: Australian Financial Security Authority (AFSA) –

Company Location:  Sydney NSW

Job Category:

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