Digital & Customer Service Representative – Mittagong Job at Service NSW – in Southern Highlands NSW

Job Description

Digital & Customer Service Representative

Service NSW Grade 2/3 & 3/4

Ongoing & Temporary

Part Time & Full Time


This recruitment will used to fill current vacancies and to create a Talent Pool for opportunities that arise over the next 18 months.

About Service NSW

Service NSW is going through an exciting time of change, having recently become a part of a newly created, Customer Service Cluster. Our agency is passionate about delivering first-class customer experience, at all our Service Centres across NSW.

About the Role

Customer Service Representatives are the face of the organisation and are required to be:

Passionate about delivering positive face to face customer service experiences and enjoy working in a fast-paced environment.

Digitally savvy, passionate about driving digital experience and enjoy engaging customers.

Responsible for processing customer transactions and enquiries using a variety of computer systems as well as resolving customer complaints, whilst maintaining privacy requirements.

Comfortable working to KPI’s achieving individual and team goals.

To be successful in this role you will have:
Customer service experience.

Dealing with customers in a fast-paced environment.

Exceptional communication skills.

Ability to read and adapt to different customer interactions.

High attention to detail.

Handling information with accuracy.

Strong computer skills and ability to operate several computer systems.

Hours of Work

Flexibility is required to work on a rotating roster between the Service Centre’s operational hours (7am-7pm) which may include Saturdays.


Service NSW Grade 2/3/4 – base salary for this role ranges between $53,624 – $75,289 plus employer’s contribution to superannuation and annual leave loading.

To apply

Attach your current resume to your application.

Further Information

For more information about this role please contact Elle Whitfield via email on [email protected]

For enquiries relating to recruitment please contact Bec Conquest via [email protected]

Closing Date: Monday 29th March 2021 @ 9:59am

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

About Company

Company: Service NSW –

Company Location:  Southern Highlands NSW

Job Category:

About Service NSW -