Digital & Customer Service Representative – Muswellbrook Job at Service NSW – in Newcastle NSW

Job Description

Digital & Customer Service Representative

Ongoing/Temporary Part Time

Service NSW Grade 2/3 & 3/4


About the role

Service NSW is going through an exciting time of change, having recently become a part of a newly created, Customer Service Cluster. Our agency is passionate about delivering first-class customer experience, at all our Service Centres across NSW.

Currently we have a Part Time Digital Service Representative role available at our Muswellbrook Service Centre. This recruitment will be used to fill this role and also to create a Digital and Customer Service Representative Talent Pool for Ongoing/Temporary, Part Time and Full Time vacancies that arise over the next 18 months.

Digital and Customer Service Representatives are the face of the organisation and are required to be:

Passionate about delivering positive face to face customer service experiences and enjoy working in a fast-paced environment.

Digitally savvy, passionate about driving digital experience and enjoy engaging customers.

Responsible for processing customer transactions and enquiries using a variety of computer systems as well as resolving customer complaints, whilst maintaining privacy requirements.

Comfortable working to KPI’s achieving individual and team goals.

To be successful in this role you will have:
Customer service experience

Dealing with customers in a fast-paced environment

Exceptional communication skills

Ability to read and adapt to different customer interactions

High attention to detail

Handling information with accuracy

Strong computer skills and ability to operate several computer systems

Hours of Work

Flexibility is required to work on a rotating roster between the Service Centre’s operational hours (7am-7pm) which may include Saturdays.

Part Time – 20 hours per week across a 5 day roster

Full Time – 35 hours per week


Service NSW Grade 2/3/4 – base salary for this role ranges between $53,624 – $75,289 plus employer’s contribution to superannuation and annual leave loading.

To apply

Attach your current resume to your application.

Further Information

For enquiries relating to the role please contact Lisa Jones via [email protected]

For enquiries relating to recruitment please contact Bec Conquest via [email protected]

Closing Date: Friday 14th May 2021 @ 9:59am

Working at Service NSW

At Service NSW we deeply value our customers and our team mates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.

People with a disability are strongly encouraged to apply and we welcome a discussion regarding workplace adjustments to help maximise everyone’s opportunity to fully participate and contribute.

We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.

If you do require an adjustment during the recruitment process, please notify us on your application form.

About Company

Company: Service NSW –

Company Location:  Newcastle NSW

Job Category:

About Service NSW -