Director – Supplier Relationship Management Jobs in Naperville, IL at Bank of Montreal

Title: Director – Supplier Relationship Management

Company: Bank of Montreal

Location: Naperville, IL

Salary: $200K – $250K*

Category: Finance & Insurance

Job Description

This role has the accountability for the objective management of the supplier relationships. The supplier control framework will align to regulatory guidelines, BMO Enterprise Standards and Policy and BMO stated risk appetite working closely with Global Third-Party Risk Management (GTPRM) team and Procurement to provide oversight and transparency against key supplier metrics and external market data. High risk suppliers will be managed with specific strategies and compensating controls to minimize risk to business operations.

This role is accountable to lead a cross boarder team across Canada and the U.S. and will oversee a diverse portfolio of suppliers covering the following services:

Print, Cheque & Archive:Printing and mailing of statements, letters, notices and cheque payables., Electronics funds transfer processing, image-based cheque processing, exceptions & chargeback processing. Document archive and image retrieval services.

Translation, Postal Services,DigitalSignatures:Translation & graphic design, mailing products (Canada, US & International), e-Signature capabilities and professional services

Remittance (Lockbox):Processing of receivables and payments between businesses and customers, including image-based processing and electronic file transmission of data, images, and reports.

RecordsRetention:Records and information management services including hard copy records storage & destruction, secure shredding, document restoration, imaging and data management services. Operations and workforce management services including use of Work Assist software.

Consultants, Voice Services,AuditServices:Project management consulting, technology consulting (supporting the PO Remedy application), voice & automated communications, audit services of BMO-financed automotive dealership inventories in Canada and the US.


A. Product & Process

B. Business Performance Management

C. Risk & Control

D. Financial Management

E. Change Management


Product & Process

Build and maintain constructive relationships with internal business partners and suppliers and service providers, as the primary Bank contact for service and contract issues.

Develop and document effective strategies and an ongoing control framework to evaluate, track and manage a diverse set of supplier relationship.

Manage and administer supplier and service provider contracts in accordance with the Bank’s Outsourcing Model:

Ensure supplier and service provider policies and procedures (P&Ps) meet Bank legal, control, audit, compliance, risk or privacy mandates and security requirements, and comply with all regulatory and Bank requirements.

Provide day-to-day oversight of supplier and service provider services, ensuring adherence to all contracted service levels.

Evaluate the overall merits of contracts on a regular basis.

Participate in contract renewal negotiations, and provide SLA/ MSA/ BPA renewal notices, as required.

In partnership with sourcing, drive contract renewal negotiations under the clear direction of the business owner of the contract.

Prepare quarterly management interpretation documents.

Provide supplier scorecards that objectively and with full transparency assess the ongoing services provided by all suppliers.

Complete and submit annual outsourcing attestation.

Act as the escalation point for internal business partners in the resolution of service and/or payment issues, ensuring…


About Bank of Montreal

The Bank of Montreal (French: Banque de Montréal pronounced: [b?~k d? m?~?eal]), operating as BMO Financial Group and commonly shortened to BMO (/'bi?mo?/), is one of the Big Five banks in Canada. It is the fourth-largest bank in Canada by market capitalization and based on assets, and among the ten largest banks in North America. On June 23, 1817, John Richardson and eight merchants signed the Articles of Association to establish the Bank of Montreal in a rented house in Montreal, Quebec. The bank officially began conducting business on November 3, 1817, making it Canadas oldest bank. BMOs Institution Number (or bank number) is 001. In Canada, the bank operates as BMO Bank of Montreal and has more than 900 branches, serving over seven million customers. The company also has substantial operations in the Chicago area and elsewhere in the United States, where it operates as BMO Harris Bank. BMO Capital Markets is BMOs investment and corporate banking division, while the wealth management division is branded as BMO Nesbitt Burns. The company is ranked at number 131 on the Forbes Global 2000 list.