Dispatcher – 1st Shift Jobs in Buffalo Grove, IL at QPS Employment Group

Title: Dispatcher – 1st Shift

Company: QPS Employment Group

Location: Buffalo Grove, IL

Position Title:Dispatcher – 1st Shift

Wage:$17.00 – $18.00 / hour


Hours:11:00am – 7:30pm (Sunday – Thursday or Tuesday – Saturday)

QPS is proudly partnered with a growing network communications company in Buffalo Grove, IL seeking full time permanent employees for a 1st shift Dispatcher position that offers a pathway to promotion and pay increases for candidates looking for long term opportunities. Apply today!

Responsibilities include but are not limited to:
– Confirm technicians arrive at customer’s site by scheduled trip time
– Conduct time sensitive confirmation calls on 120+ work orders per day
– Collect specific information related to a successful arrival, confirm receipt of documents and post results in tracking system
– Monitor progress with the technician to verify they arrive to site on time
– Follow up on escalated work orders when the technician does not arrive to site on time
– Escalate work orders to the appropriate team when a technician is unable to meet the scheduled trip time
– Log in to dispatch queue daily and be available to take calls from technicians and internal project team members
– Assist in training and orientation of new employees
– Dispatch 40-50 work orders per day based on priority
– Negotiate technician rates for labor and travel

Requirements for Dispatcher:
– Experience in outbound call center, supporting technology services is a plus
– Experience with telephony, data or networking is a plus
– Excellent communication skills

– Insurance (health, dental, vision)
– 401k
– Paid time off

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest and Mid-Atlantic. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?
– Access to sought-after positions with leading employers
– Dedicated placement specialists who will guide you through every step of the job search process

[ Link removed ] -Click here to apply to Dispatcher – 1st Shift



Branch: Gurnee IL

Recommended Skills

Call Centers




Telephone Skills

Work Orders

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About QPS Employment Group