ECommerce Coordinator Job at Coles Group – in Hawthorn VIC

Job Description


We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About The Team

Coles Liquor team work across three leading brands (First Choice, Liquorland and Vintage Cellars), each with their own unique offering and customer base. We understand what our customers need and enjoy—and we work side-by-side with Supply Chain, Marketing, Finance and Strategy to deliver it.

About The Role

We currently have an opportunity for an eCommerce Coordinator to join the Coles Liquor Group eCommerce team.

Reporting to the eCommerce Manager, you will support the wider team by driving high value, minor improvements and bug fixes across all online sites and applications relating to content, customer experience, site/app performance, product / price / promotion, and digital marketing. On a day-to-day basis you’ll manage technical incidents impacting online trade and customer experience.

You’ll also

monitor and measuring user experiences onsite, and identify key areas for improvement

drive conversion through optimising site merchandising and UX

support the Liquor online trade, digital marketing and CRM/Loyalty teams with their strategy to drive online sales, quality traffic, customer engagement and conversion

deliver insights from data to feed back into operations to improve performance

act as the point of contact supporting key business stakeholders with any queries and initiatives relating to our websites and apps.

drive innovation and best practice implementation through ongoing research and testing

About you and your skills

We are looking for an experienced eCommerce professional with superior marketing skills and strong commercial acumen.

You’ll also need

experience delivering strategies that have met profitability targets and key customer metrics

a commercial mindset and ability to think laterally

a thorough understanding of established digital marketing practices, channel optimisation and the most effective customer acquisition and retention activities for online retail

strong analytical / communications skills with the ability to autonomously direct agencies and other vendors

excellent interpersonal, problem-solving and written and verbal communication skills with the ability to present ideas and information clearly to different levels of stakeholders

Take your next step into something bigger, apply now

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the

Safer together

We’re committed to providing a safe environment for our team members and our customers, so you’ll need to be vaccinated against COVID-19 before joining the team, unless you’re medically exempt. You’ll also need to disclose and evidence your COVID-19 vaccination status as part of your application. Thanks for understanding.

Job ID 60485

Employment Type Full time


About Company

Company: Coles Group –

Company Location:  Hawthorn VIC

Job Category:

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About Coles Group -