Ecommerce Customer Care Associate Jobs in Philadelphia at LAGOS

Title: Ecommerce Customer Care Associate

Company: LAGOS

Location: Philadelphia

Direct message the job poster from LAGOS

Amanda Miller, SHRM-CP

HR Manager at LAGOS

Job Title: Ecommerce Customer Care Associate

Location: Philadelphia Corporate Office

Department: Ecommerce/Digital/PR

Reports to:Senior Manager, Direct to Consumer Sales

Job Type: Full Time

Job Level:Associate

FLSA Classification:Exempt (Salaried)

Work Schedule:Mon-Fri 8:30am – 5:00pm

Remote Work:No

Work Environment:Corporate Office & Manufacturing

Benefits & Perks:Bonus Eligibility, Healthcare Benefits (Medical, Dental, Vision), Employer paid Short Term Disability, 401(k) with Employer Match, PTO & Sick Time, Employee Merchandise Discount and more!


The Ecommerce Customer Care Coordinator will process all incoming LAGOS.com servicing requests that include repairs, alterations, and cleanings. They will work closely with customers via phone (30%) and email (70%). They will ensure timely and accurate processing of jobs by working closely with our workshop. The ideal candidate will have 2-3 years relevant experience in customer care preferably within the jewelry industry.


Assess incoming jewelry to determine services needed

Create manufacturing orders for services

Prepare necessary paperwork as needed for shipment and invoicing

Communicate with customers an assessment of their request

Manage payments via Shopify

Assist customers via phone, email and chat according to business needs

Utilize Fourth Shift, RMA, UPS, Shopify, Zendesk, Narvar


2-3 years relevant industry experience in a customer facing role

High School Diploma required

Data entry skills, MRP/ERP

Jewelry & retail knowledge a plus

Microsoft Outlook, Word & Excel experience required

Ability to meet deadlines in a team structure

Detail oriented/Organizational Skills/Multi-Tasking

Excellent communication and data entry skills

Flexibility to work weekends during Q4 peak season


Pronged periods of sitting at a desk and working on a computer

Prolonged periods of standing with brief periods of bending, sitting, and light lifting

Must be able to lift up to 15 pounds at times

Must be able to access all areas of the facility to determine needs

Must be able to follow all workplace safety protocols including wearing a face mask for periods of time as required while in the corporate office.


Jewelry Manufacturing work environment with limited secure access and confined spaces at times. Saturday hours and rotating holidays as needed during peak season.*Schedule and hours subject to change as demand changes.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Updated April 2022.

We are LAGOS, an established luxury jewelry brand looking for an ideal candidate to join our team. Here at LAGOS, you will find a dynamic, passionate, creative and collaborative culture.

We have built a solid reputation over 40+ years in this industry, with a loyal customer base and strong business partnerships. We look forward to connecting with an individual that will thrive in an entrepreneurial environment and make a lasting impact on an iconic brand.

LAGOS is committed to fostering, cultivating and preserving a culture of diversity and inclusion as well …

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