Enhance Support Worker X 2 Job at Look Ahead Housing and Care – in Kensington and Chelsea

Job Description

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job details

Job reference


Date posted


Application closing date



Kensington and Chelsea


£24,000 per annum


25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Contractual hours



Full time

Job category/type


Enhance Support Worker X 2

Job description

Recruiting for an Enhanced Support Worker to join our Homelessness and Complex needs Service in Kensington and Chelsea.

GBP 24.000 per annum working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:
As an Enhanced Support Worker, you will be expected to undertake duties as part of the management team which include supporting the team with their responsibilities whilst working flexibly to respond to the needs of applicants referred to the project from our local authority.

This role will require either an extra dimension of experience or have/be working towards a higher qualification level in order to meet the role specific competences for this position.

Key Responsibilities:

  • Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
  • Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
  • Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
  • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
  • Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
  • Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet’s HOST and Clearing House.
  • Develop and maintain links with all key agencies and service providers in the local community
  • Empower customers to ensure they receive the service and benefits they are entitled to
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management to enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
  • Approachable and open behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  • Has a practical and logical mind and is naturally well organised
  • Thrives on change and enjoys dynamic diverse environments
  • Is confident with high levels of self-esteem
  • Is respectful, articulate and sensitive in style of communication
  • Is essentially customer–focused
  • Is motivated towards excellence and improvement of personal performance with a can do attitude
  • Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

  • Must have some experience with adult mental health.


  • Up to NVQ Level 2/3 or equivalent or experience in the social

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs, you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2021. We welcome applications from people of all backgrounds

About Company

Company: Look Ahead Housing and Care –

Company Location:  Kensington and Chelsea

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