Enquiry Officer Job in Glasgow at The Adolescent and Children’s Trust (TACT) –

Location: Homebased – Glasgow or Edinburgh

Hours: 35 Hours per Week

Contract: Fixed Term Contract – 12 Months

Salary: £24,300 per annum plus £750 per annum Home Working Allowance

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We know that we cannot provide exceptional levels of care without our staff which is why we prioritise their wellbeing. As a homeworking organisation, we pride ourselves on our flexible working opportunities, an extensive wellbeing programme and our benefits package, all curated to support a healthy work life balance for all our staff.

It is not surprising that in October 2021 the Times 100 Best Companies Survey evidenced “outstanding” levels of engagement amongst our staff and that we are currently listed as 16th in the UK’s Best Mid-Sized Companies across all industries and the 4th Best Charity to work for in 2022. Come and join us and be part of our amazing team of professionals whose vision is to provide better lives for our children and young people. Find out more about our values here: https://www.tactcare.org.uk/about-us/

As a TACT Enquiry Officer you will be the first point of contact with people wishing to embark on the exciting and emotional journey to becoming a TACT Foster Carer.

Applicants for the Enquiry Officer role will be:
highly skilled communicators, able to empathise, fact find and provide clarity to all their contacts

able to manage their time , keep accurate and consistent records and complete timely follow up actions

excellent at providing customer service experiences in line with polices, values and ethos

capable of working independently according to procedures, with a view to maximising communication within the team and overall impact

aware of data protection, security and safeguarding procedures

based in the Glasgow or Edinburgh area

willing to work flexibly including one late start / late finish per week and occasional weekends

TACT offer an excellent employee benefits package including:
31 days paid holiday plus bank holidays (pro rata).

Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).

Family friendly policies.

Homeworking ‘bundle’ including annual allowance of £750, IT equipment and a loan for home office set up.

Stakeholder pension scheme (salary sacrifice) and life insurance from day one.

Employee Assistance Programme (including free CBT counselling, remote GP appointments, physiotherapy, mental health support and second opinions).

Fantastic learning and development opportunities.

An Standard Disclosure Scotland Check is required for this role which TACT will process for the successful candidate.

Please see the Job Information Pack and Job Description for further information.

Closing Date : Midnight on Monday, 5th December 2022

Interviews Date : Wednesday, 14th December 2022 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believe that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.

TACT does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Info


Edinburgh or Glasgow


£24,300 per annum plus £750 per annum Home Working Allowance

Closing Date


Interview Date



35 Hours Per Week

About the Company

Company: The Adolescent and Children’s Trust (TACT) –

Company Location:  Glasgow

Estimated Salary:

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About The Adolescent and Children’s Trust (TACT) -