Entry Level Customer Service – $16hrly Jobs in Sandy at Aston Carter
Title: Entry Level Customer Service – $16hrly
Company: Aston Carter
The Customer Care Representative accurately responds to customer, provider and broker inquires while projecting a positive attitude and professional representation of client’s services and products in an inbound call center environment.
Working under the supervision of the Customer Care Supervisor, the Customer Care Representative is responsible for interacting with customers, brokers, and providers responding to inquiries regarding benefit plans, eligibility, claims, billing inquiries, customer complaints, provider fee schedules, etc. Essential Duties and Responsibilities include the following. Other duties may be assigned as well.
Answering and handling inbound calls from external and internal customers professionally and responding to customer inquiries and complaints
Providing accurate and timely information to inbound callers regarding service and product information, including but not limited to: eligibility, benefits, plan designs, fee schedules, networks, claims, and company policies and procedures
Handling co-worker and customer requests received electronically or in-person, in a timely, professional and accurate manner
Completing call reports and logs as necessary; updating details of comments, inquiries, complaints and actions and documenting within appropriate database
Following up on customer calls as applicable
Researching required information; obtaining and evaluating all relevant data to resolve customer complaints and inquiries
Recognizing, properly documenting, and informing the department’s Supervisor, Team Lead or Manager of escalated customer complaints *Entry Level*
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.