Equality, Diversity and Integration Officer Job at Mitie in Harmondsworth
Equality, Diversity and Integration Officer
Location- Harmondsworth IRC
Hours- 40 per week
Salary- £26k PA
Job objectives and responsibilities
To lead, promote and develop best practice in equality and diversity within the Centre encouraging good relations between different racial groups as required by legislation to eliminate unlawful discrimination and ensure compliance with contractual, company and Home Office standards.
Support, motivate and monitor staff to ensure best practice in diversity and equality practices and issues across the Centre.
- To ensure all protected characteristics are recognised and supported.
Main duties and accountabilities
Develop the detainee equality and diversity strategy, policies and procedures so that a safe environment is maintained where individual differences are respected.
Advise and support the management team on all matters relating to equality and diversity of detainees and staff to ensure best practice, legal and contractual compliance.
Coach and support staff to ensure best practice regarding equality and diversity is embedded into the Centre.
Engage with detainees and staff to encourage good relations between different groups and to ensure their views are considered.
Carry out investigations and produce monthly reports on any equality and diversity issues raised to enable appropriate action to be taken in line with contractual requirements.
Monitor incident reports ensuring all incidents relating to detainee equqlity and diversity are recorded and actioned appropriately.
Provide and monitor data and documentation covering all aspects of equality and diversity regarding detainees and staff to relevant stakeholders to meet contractual and audit requirements.
Produce an annual Equality,Diversity and Race relations report.
To work with external agencies in all matters relating to Equality and Diversity to enhance what is currently delivered to staff and detainees.
To promote Equality and reduce any form of discrimination in the workplace.
- To work on providing new ideas, projects and inivations in this area.
This role requires operational experience within a custodial environment and an understanding of diversity and equality issues
Please see below for the Care + Custody competencies and MITIE values and behaviours that are important for this role.
Care + Custody Competencies
Detainee Care and Management:
Creates and encourages a climate which is detainee focussed
Regularly gives feedback to staff on detainee feedback/information
Models the company’s commitment to detainee care and management
Monitors and evaluates detainee care and management service delivery
Interacts with detainees easily, quickly building rapport but maintaining professional distance
Is impartial, fair, assertive, consistent and confident with detainees
Treats detainees with respect as individuals and encourages detainees to do the same to others
Sets high personal standards as an example
Explains the importance of delivering excellence and compliance with standards
Monitors performance against standards
Explicitly defines consequences of not achieving standards
Encourages others to make improvements and strive for higher standards
Maintains high professional standards
Builds effective communication within a group or team
Shapes communication to suit the audience/individual
Presents ideas/information clearly, interestingly and enthusiastically
Sensitive in communication, taking account of the possible thoughts, feelings and concerns of others
Maintains eye contact when communicating
Asks questions and probes to gain relevant information
Summarises key relevant points
Seeks clarification when necessary
Listens to and carefully reads instructions and information
Safety, Diversity and Dignity:
Creates a culture which recognises and respects individuals human rights
Creates a culture which values diversity
Evaluates and monitors the delivery of services to prevent discrimination and maintain safety
Embraces inclusivity in all decisions, solutions and actions
Ensures the implementation of policies relating to safety, dignity and diversity is carried out properly within the workplace
Sets a positive example to others
Addresses issues with staff who disregard safety, dignity or diversity
Planning & Organising:
Prepares clear and logical plans, breaking objective down into clear and manageable tasks
Accurately estimates time scales and allocates resources
Regularly reviews plan, monitors progress and adapts plan when necessary
Manages meetings effectively
Creates structured, time efficient environment with clear responsibilities
Interprets and evaluates information critically and objectively
Can see all sides of an argument
Identifies key issues and effective courses of action
Relates different pieces of information and recognises trends
Thinks through consequences of different courses of action
Identifies and articulates when and where change is necessary and beneficial
Develops an effective action plan to introduce and implement change
Recognises discomfort that change can bring and provides support
Encourages new ideas and embraces change
Seeks and explores suggestions for improvements fairly
Monitors the ongoing implementation of change initiatives
Works around obstacles that prevent completion of projects/initiatives
Develops new or different approaches
Regularly reviews methods of working
Displays confidence and self-belief
Knows when to adapt and compromise
Expresses and generates commitment and enthusiasm
Considers likely reactions of others and acts to address them when planning communication
Maintains people’s self-esteem in situations of disagreement or discussion
Relates suggested solutions to the needs of the listeners
Focuses on the problem rather than personalities in a debate
Deals with objections effectively
Anticipates the way a team or individual will respond
Manages emotion and humour to meet aims and objectives
Manages opposition, hostility and stressful situations effectively
Understands impact of own behaviour and style
Perceptive and considered in approach to others
Is aware of cultural and social factors that influence behaviour
Company Location: Harmondsworth