Experienced IT support engineers, ESPAÑA Job at Workset GmbH – in Centro-Madrid, Madrid provincia

Job Description

Hello all,

Workset.eu is actively looking for an experienced IT support engineer in Madrid (28022) Spain.

It is a full-time position.


The technicians will act as “smart hands” and will initially be deployed for setting up the data centres and subsequently for maintenance work.


We need a highly experienced engineer.

Language (bilingual)

Professional level in English and Spanish

Job description:

Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

Ability to lift / move computer equipment weighing up to 50Lbs.

Expert in desk side support and PC break/fix, including basic administration of Windows O/S and MAC/Linux OS (preferred) and Mac OS/Apple device troubleshooting.

Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.

Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers.

Experienced in repeat call analysis and developing preventive actions.

Experienced in Problem management.

Excellent written and oral communications skills with clients and management, as well as people skills.

Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency.

Mobile Device Management –(MDM tools Mobile iron & Intune) – setup devices for email, RSA authentication, VPN connectivity and troubleshooting.

Good understanding and troubleshooting of Apple devices and apps.

Knowledge on VDI, SCCM/ LANDesk/ Altiris, Skype for Business, OneDrive.

Preferably with experience of ticketing tools (ServiceNow).


There will not be a relocation package for those projects.
This is not a remote work, On-site support

Feel free to contact us back for more information (we also have the same position in other European countries if you need a job).

Looking forward to hearing from you.

Job Type: Full-time

Salary: From 2,200.00€ per month

Ability to commute/relocate:

  • Madrid Centro, Madrid provincia: Reliably commute or planning to relocate before starting work (Preferred)


  • IT support Level 2: 3 years (Required)


  • English (Required)
  • Spanish (Required)

About Company

Company: Workset GmbH –

Company Location:  Centro-Madrid, Madrid provincia

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About Workset GmbH -