Field Manager I Job at Smollan – in South Africa

Job Description

Job Summary:
An operational leader who ensures growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.

Key Responsibilities and Deliverables:
Manage promotional activity

Facilitate the implementation of promotion grids

Ensure informed about time frames for promotions

Communicate promotional activities to field force

Ensure understanding of objectives of various promotions

Ensure POS material to stores

Ensure sufficient stock has been ordered within required timeframes

Ensure promotional activities have been implemented and maintained

Provide feedback to relevant stakeholders

Monitor competitor’s new innovations

Analyses and manage data integrity (Field comms)

Achieve POP objectives

Ensure generic Planograms are implemented

Ensure store-specific planograms and category flows are implemented and maintained

Provide feedback to Clients with regards to forward share changes

Ensure forward share is reflected on shelf as per rate of sale

Ensure market share is reflected in the category

Ensure shelf health is implemented and maintained

Effective and efficient achievement of targets

Communicate sales targets to the Field Force

Increase volumes in stores

Identify in-store cross-merchandising opportunities

Ensure stock pressure is applied

Ensure forward share reflects ROS

Monitor in-store pricing

Ensure out-of-stocks are limited

Ensure sufficient ordering of stock on NOD

Ensure delivery of stock as per NDD

Minimise credit notes

Monitor sales to ensure sales targets are achieved

Drive ad-hoc promotions to increase sales

Develop alternative strategies to increase sales

Ensure timeous promotional activities implemented

Control expenses

Control cell phone/telephone expenses

Monitor and control:
fuel expenses

vehicle expenses

training expenses

travel expenses of staff


stationary expenses

Pro-active operational excellence

Managing the resources required to ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation

Continuous monitoring of service delivery

Ensure implementation of systems to promote efficiency

Implementation of sales initiatives and value-adding store operations

Ensure all company assets are maintained according to company policy

Manage staff in-store book communication and feedback

Highly effective business insights and execution

Identify and act on new business opportunities

Share information with relevant stakeholders

Effective data collection and analysis

Provide insights for improvements and new ways of driving sales

Plan and implement sales operations for clients and customers based on the analysis of sales data

Monitor and evaluate new innovations

Monitor competitor’s new innovations

Stakeholder engagement

Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers

Provide continuous feedback as per client requirements

Compile regular reports to relevant stakeholders

Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries)

Liaise with customers and depot’s (stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms)

Compile trade visit reports

Compile trade contact reports

Compile regular reports to Regional Managers

Conduct review meetings with client

Provide feedback via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual tracking)

Monitor new innovations

Inform field force of new innovations

Monitor speed to market

Monitor stock in DC

Negotiate new or existing listings in stores with store managers

Distribute trade presenters to Field Force and customers

Provide feedback to clients

Monitor sales

Manage staff in-store book comm. and feedback

Effective people management

Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:

Recruitment and selection, induction and orientation, training and development, rewards and remuneration, succession planning and performance management

Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare

Ensure accurate in-store administration, provide updated stocking files and support staff with in-store conflict/issues

Manage Employment Equity targets

Ensure appropriate levels of management and accountability

Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative

Ensure effective knowledge sharing

Effective teamwork and self-management

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

Demonstrate consistent application of internal procedures

Plan and prioritise, demonstrating abilities to manage competing demands

Demonstrate abilities to anticipate and manage change

Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs

Manage own career development by staying abreast of any technical and industry changes

Minimum Qualifications:
Relevant Diploma at NQF 5

Code 8 Driver’s license

Minimum Experience:
2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level

About Company

Company: Smollan –

Company Location:  South Africa

About Smollan -