Overview

Field Service Engineer Jobs in Manassas, VA at Evertz Technologies



Title: Field Service Engineer

Company: Evertz Technologies

Location: Manassas, VA

Salary: $80K — $100K *

Category: Media

Job Description

Responsibilities:

Install product(s) or systems at customer sites and delivering training to customers in-house or abroad

Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance

Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause

Systematic & detail-oriented troubleshooting, data collection and reporting while escalating issues

Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner

Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Co-ordinate customer/SI dealer inquires, inform sales managers of sales opportunities and manage all regional customer service related duties

Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products

Qualifications:

College or University education in Electrical, Electronic, or Computer Electronic Technician required

Experience working in the broadcast environment, on-air broadcast operations, or equivalent

Direct experience with server hardware, Linux OS and IT networking is an asset

Unparalleled desire to help the customer and deliver service excellence

Passion for technology and learning new software and hardware products

Strong verbal and written communication skills

Able to work alone with little or no supervision, being self-driven with a desire to add value to an energetic team

Problem-solving ability while reacting to changing situations, & championing issues to resolution

Ability to multi-task in a fast-paced environment

Must be eligible for international travel

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Valid through: 8/18/2020

 

About Evertz Technologies



Evertz Microsystems Limited is a Canadian developer and manufacturer of electronic systems for the broadcast and film industry. Evertz was originally founded in 1966 as DynaQuip Electron Devices Limited by Dieter and Rose Evertz, specializing in equipment for film timecode and closed captioning. The company was renamed Evertz Microsystems Limited from Evertz Technologies Limited in 1983. In 1997, it was purchased and reorganized by a group of former employees of Leitch Technology (now owned by Harris Corporation). Evertz held an initial public offering in June 2006 and raised $67 million CAD, listing its stock on the Toronto Stock Exchange. In June, 2011, Evertz announced it would buy back as many as 3.8 million of its 74.47 million outstanding shares. In 2008, Evertz was awarded the Philo T. Farnsworth Corporate Achievement Award, which is a Primetime Emmy award given by the Academy of Television Arts & Sciences to honor companies which have significantly affected the state of television and broadcast engineering over a long period of time.