Field Service Engineer Jobs in Edinburgh – Scotland – UK at Thermo Fisher Scientific
Title: Field Service Engineer
Company: Thermo Fisher Scientific
Location: Edinburgh – Scotland – UK
Type: Full Time
Category: Engineering, Sales
Position: Field Service Engineer – Scotland – Edinburgh
Responsible to deliver all Service activities for designated LPD division, including but not limited to Centrifuges, incubators, ovens, furnaces, shakers and any other product that is supported by the LPD service team.This is could include Installation including related customer introduction, Repairs, Maintenance Services, Qualification Services, Depot Repair, Hot Lines, etc. Additionally, customer relationship management.
Location – Scotland Remote based role
Division Specific Information
Instrument and Enterprise services provides a single source for integrated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange for service on one instrument, or are seeking resources to manage service and support for all their labs, there is an Integrated Services solution to meet their business needs.
What will you do?
Assure responsive telephone support and diagnostics, as well as on-site Services to exceed the customer’s expectation. Ensure our customer are successful when using Thermo Fisher Scientific instruments. Actively promote our contract products and other services.
Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.
Follow our ethical business conduct guidance.
Is responsible to manage the companies assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Manager, others).
Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
Assures alignment of all activities at the customer site with the rest of Thermo Fisher Scientific and informs other business partners of important information with respect to our customers (e.g. information about new purchases via lead generation)
Contributes to the field service business by actively participating to the continuous improvement initiatives within IES.
Who we are looking for:experience, skills & abilities
Professional background in Electronics/Chemistry/Engineering or related subjects
Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
Strong problem solving skills
Good verbal and written communication skills, ability to work across all levels, functions and regions
Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
Excellent inter-personal, self-motivational and negotiating skills
Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
Good English skills, both verbal and written
Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA …