Field Service Engineer – Team Leader Job at EATON – in Kista
Field Service Engineer – Team Leader (Kista, Sweden)
This role leads, develops and manages the Field Service team and partners that serves our customers across Sweden and cooperates with neighbouring countries. Team is well established for UPS systems and intends to be also in power distribution including traditional low & medium voltage service and fast-growing technologies like Electric Vehicles charging & Energy Storages systems. Role is also substitute for the other FSE Team Leader e.g. during vacations. In charge of singe team operations and Service Coordination. Responsible for creating a compelling Service Value by ensuring sold services are delivered with good quality, on-time and efficiently. Establishes good connection with sales giving input from the field supporting growth, innovation and profit plan requirements, whilst applying the Eaton standard work practices as defined by EBS and driving Eaton’s Zero Safety Culture.
Your key deliverables:
Reporting evaluation and development of KPI’s aligned to the country-specific plans
Maintains Internal Reports as required by the internal organization
Manages service complaints and warranty cases
Coordinates the Field Service internal team and external resources: ensure efficient utilization of service resources (internal or external) in compliance to H&S regulations, Field Audits, Training and development
Ensures the highest level of safety standards are implemented and aligned with Eaton’s standard on Managing Environment, Safety, Security and Health, Eaton’s Zero Incident Safety Culture as well as national guidelines and procedures
Provides operational leadership to the field service team
Acts as a role model in line with Eaton ethical standards of conduct and Eaton leadership value and attributes.
Builds Organizational Capability by developing competencies as well as identifying skill gaps
Ensures development plan for his team including all necessary training program and coaching
What we are looking for:
Education level required: B.Sc. in electrical engineering or proven industry experience
Years and area of experience required: Proven track record in Field Service Engineering, 3+yrs within a leading role, Knowledge of field engineering services, Experience in electrical / mechanical or industrial environment, Experience of being Manager of People
Technical knowledge: UPSs, low voltage & medium voltage power distribution, basic IT systems, Proficiency in English both verbal and written
Soft skills: Ability to lead the service team including remote team members, Excellent communication and interpersonal skills, Systematic & good Time Management
What we offer:
Excellent working environment – safety and ethic are really important for us
Learning & Development – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
At Eaton, promoting gender equality is central to our vision of creating a truly diverse and inclusive business where everyone matters, and everyone belongs.
Challenging projects in dynamic environment
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 92,000 employees. For more information, visit Eaton.com.
Candidate applying to the vacancy may be subject of the background screening.
What you will get from us
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Region: Europe, Middle East, Africa
Organization: Sales EMEA
Job Level: Team Leader/Supervisor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time
Company: EATON –
Company Location: Kista