Overview

Freelance English-Italian Customer Service Representative | Work from Home Job at 1840&Company – in Itala, Sicilia

Job Description


· Interact with customers via phone, email, online chat, social media

· Resolve customer problems and complaints

· Answer any questions a customer has

· Setup and resolve problems with customer accounts

· Provide price information

· Handle inquiries about deliveries

· Verify customers

· Keep records of customer interactions and transactions

· Engage with customers

· Direct unresolved issues to a different department if needed

· Communicate and coordinate effectively with internal departments

· Provide customers with information on any open orders and invoices

· Maintain customer database

· Follow company process accurately and efficiently

Job Requirements:

· Candidate must have at least 2 years customer service experience preferably in a contact center environment

· Candidate must be fluent in English and Italian – oral and written

· Candidate must have their own laptop/desktop which meets minimum requirements (Processor: minimum i5 , RAM: minimum 8GB)

· Candidate must have a stable internet connection

Notes:

– This is a freelance work from home role

– Candidate must be open to a hourly compensation of USD 5 – USD 6.50

Expected Start Date: End of May/ Start of June

Job Types: Full-time, Contract

Salary: €4.15 – €5.40 per hour

Application Question(s):

  • if selected, are you open to working by end of May/Start of June?
  • We will be contacting you via email, may we request for your email address?
  • Are you open to a freelancer compensation of USD 5.00 – USD 6.50/hour?

Experience:

  • Customer Service: 2 years (Required)
  • Contact Center/Call Center: 1 year (Required)

Language:

  • English (Required)
  • Italian (Required)

Work Remotely:

About Company

Company: 1840&Company –

Company Location:  Itala, Sicilia

About 1840&Company -