Overview

French Speaking Account Manager (freelancer position) Job at United Call Centers Kft – in Paris (75)

Job Description


United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally with speaker of all languages and we are currently looking for a talented French speaking Account Manager.

Do you feel you were born to be a natural leader? Would you be happy to use your leadership talent in managing a team? Are you reliable, driven, pro-active as a personality? Do you build relationships easily? Do you do your job responsibly? If your answer is YES! to all of these questions, we are looking for you!

Tasks and responsibilities:

– Ensure the Services are delivered to a consistently exceptional standard and as defined in the contracts
– Develop clear service strategies, objectives, and goals
– Monitor detailed KPIs to ensure the effective day to day operations of the Service
– Work quickly to resolve any Service issues and ensure continuous improvement
– Escalate problems to End Market if applicable
– Work with UCC’s customers and represent Managed Services in customer meetings as required
– Responsible for building an effective working relationship and gain the trust of the client.
– Campaign daily operations management: coordinating & assigning tasks, scheduling and monitoring attendance, supporting agents and supervisors with daily work and performance development
– Training of new colleagues and ensuring their flawless integration within the team

You can be our valuable team member if:

– You speak French and English on a proficient level
– You want to make use of your management experience with us
– Customer service is not new to you
– You have a highly customer-oriented attitude, and ability to learn new skills that the job would require
– You are strong-willed, and able to resolve issues that might arise
– You have exceptional communication skills
– Effective time management and precision is important for you
– You can use MS Office
– You are positive, energetic, proactive, and super-motivated

Work Environment Requirements:

– Quiet workplace (tasks are delivered from the comfort of your home)
– USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
– Personal computer or laptop with Windows 8/10 (Mac is not supported!)
– Broadband cable internet connection (Wi-fi and mobile internet are not good enough)

Payment:

14 EUR/hr paid monthly via our payment platform. We are looking for freelancers, that is why we operate with hourly rates.

Job Types: Full-time, Part-time, Contract

Salary: 14.00€ per hour

Experience:

  • Leadership: 1 year (Preferred)

Language:

  • proficient French (Preferred)

About Company

Company: United Call Centers Kft –

Company Location:  Paris (75)

About United Call Centers Kft -