Front Desk Receptionist Job at EXTENDED STAY AMERICA HOTELS – 3.1 in St. Louis, MO

Job Description

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests andassociates. Job function to include assisting guests at all times, responding to all guest requests with diligent follow through,processing reservations, registration, payment, and departures in accordance with company guidelines andprocedures. Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and strives to convertthem into reservations and occupied rooms in compliance with company standards. Job functions to include collecting all relevant guest information, probing for potential sales leads and identifyingopportunities. Job functions to include empowerment to resolve guest issues through the Make it Right process. GSR mustembrace ESA’s service culture and treat all guest and associates with the utmost of respect and kindness. Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accountingall cash, check, credit card and city ledger accounts through the propery management system. Job function to include a thorough understanding of the property management system, working through all shiftreports and performing the audit function when necessary and assigned. Job function to include setup, maintenance and takedown of the breakfast when required by time of day. Job function to include maintaining an organized and clean work area behind the front desk, lobby and guestcommons, in compliance with company standards. Job function to include periodic tours of the property to ensure safety and security of all associates and guests.Report all safety and security issues directly to the manager. Compliance with all safety and security policies and procedures

Job Types: Full-time, Part-time

Pay: $11.50 – $13.50 per hour


  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off


  • 8 hour shift
  • Holidays
  • Night shift
  • Overtime
  • Weekends


  • High school or equivalent (Preferred)


  • Customer Service: 2 years (Required)

Work Location:

This Job Is:

  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply

Company’s website:

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

About Company


Company Location:  St. Louis, MO