Front Office Advisor/ Norway Job at Intrum AB – in Málaga, Málaga provincia
We are currently seeking a motivated and customer-oriented Service Advisor to join our team in Fuengirola (Malaga) and begin an exciting career within a newly established contact center. In this customer-focused role, you will be responsible for providing a top-quality Customer Service experience. You will work on behalf of our clients and customers across multiple different industries, which will give you a wide variety in your day-to-day work life
As a Front office Service advisor, you will:
Be at the forefront of the business, handling multiple channels inbound/outbound interactions to support customers located in Norway.
Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by Intrum’s values.
Conduct affordability assessments to fully understand each customer’s financial situation and, where appropriate, set up reasonable payment plans with clear timescales.
Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation
Reflect our clients in a positive and professional manner
Thrive to achieve business targets and meet individual and team KPIs.
We are looking for candidates that demonstrate:
Native level in Norwegian and English (C2 level) both spoken & written.
Additional Scandinavian languages are considered an advantage.
Customer support experience will be considered as an advantage but is not a requirement
Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.
Strong numeracy skills, efficient planning, and organizational setup in a fast-paced work capacity environment.
Ability to learn and adaptable to different situations.
Service-oriented, analytical problem-solving, solution-driven mindset.
Patience, resilience, and calmness in all situations.
Customer-oriented with great listening and negotiation skills.
Ability to work both independently and as a team player.
Desire and high energy striving for excellence and quality within the business
Advanced computer skills.
We offer you more than a job
Opportunity to participate in the development of a front-running service center.
Professional growth and development opportunities in a diverse and international financial working environment.
Market-leading remuneration package including a competitive base pay (including two extra salaries per year), attractive bonus scheme, private health insurance, and ticket restaurants.
Permanent full-time employment contract.
Continuous learning program to develop your skillset and ensure your success.
Once you work for Intrum, you will soon understand that people, employees, clients, and customers, are at the heart of our business. The Intrum culture is created by our dedicated and diverse people. It’s about giving and taking. Give your best and take the opportunities. It’s demanding but also supportive. Friendly, but also challenging. Inclusive, but also competitive. At Intrum, we are driven by our purpose of leading the way to a sound economy and are guided in this by our values, Empathy and Ethics, Dedication, and Solutions.
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
Company: Intrum AB –
Company Location: Málaga, Málaga provincia