Overview

Front Office Agent Job at Killarney Plaza Hotel & Spa – in County Kerry

Job Description

The Killarney Plaza Hotel and Spa is a 198 bedroom 4 star Hotel located in the heart of the Killarney town (County Kerry) in the South West of Ireland. The Hotel is adjacent to the beautiful Killarney National Park, just like our location, we are deeply embedded in our community and strive for the highest standards for all our guests. It is an exciting time for tourism in Killarney and most of all it is an exciting time to be part of the growing team here at the Plaza Hotel


The Killarney Plaza Hotel is part of the O’Donoghue Ring Collection which also consists of the Killarney Towers Hotel, Killarney Avenue Hotel and The River Island Hotel.

We are currently recruiting for a Front Office Agent for the busy summer period.

Main Duties:

  • To carry out all Reception duties, working as part of the Front Office Team.
  • To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
  • To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations.
  • To have a thorough knowledge and understanding of all standards of performance and delivery within all front office departments.
  • To answer the switchboard and hotel telephone as per company standard of service.
  • To develop a strong working relationship with colleagues in your department and related departments.
  • Ensuring outstanding guest experience at all times
  • Maintains a friendly, outgoing demeanor at all times.
  • Answers all guest enquires and takes every opportunity to wow our guests.
  • Takes ownership of guest opportunities and turns guest around.

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About Company

Company: Killarney Plaza Hotel & Spa –

Company Location:  County Kerry

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About Killarney Plaza Hotel & Spa -