Overview

FT Customer Care Representative (Work From Home) Jobs in Liverpool, NY at Patriot Software, LLC


Title: FT Customer Care Representative (Work From Home)

Company: Patriot Software, LLC

Location: Liverpool, NY

Do you love solving problems and have a passion for helping others? Are you looking for a fast-paced environment where you have the freedom to challenge the status quo and the opportunity to exceed expectations daily? Then Patriot Software’s Customer Support Representative I may be the position for you. This position requires fast learning, sleuth-like skills at times, and an unflappable positive attitude. This is a fully remote position.

What they’re looking for on your resume

Associate or Bachelor’s degree and/or a combination of equivalent experience (bonus if it’s in Accounting, Finance, or Mathematics!).

Working knowledge of USA-based payroll, payroll tax, and accounting (or if you’re a quick learner and are willing to learn, they’re willing to teach!).

Tech-savvy (they are a software company, after all). You have to be comfortable learning new programs and can’t be intimidated by new technology.

Able to work in a fast-paced environment–because change is their only constant!

Self-motivated but able to work with team members when needed.

Must be able to use your time wisely, stay organized, and prioritize various tasks throughout the day.

Superior customer service skills, including verbal and written communications (this is a must). As the voice of Patriot, you’re on the frontlines!

Here’s what you’ll be doing

Make connections with customers by providing personalized customer service via phone, live online chat, or email.

Combine payroll, accounting, and tax knowledge with problem-solving skills to answer customers’ questions.

Be an internal customer advocate to help influence product development and new features.

Constantly learning and expanding on your software knowledge, new features, and accounting and payroll skills

Guide and answer software questions on new product features and how the software works.

The Perks of Patriot

Paid time off and paid holidays

Medical, dental, and vision insurance

Section 125 HSA and FSA accounts

Company-paid life, short-term, and long-term disability insurance

401(k) with company match

Up-to-date hardware and equipment provided

Flexible scheduling and opportunities for advancement

Education reimbursement

They offer a flexible work environment and whatever tools you need to do your best work.

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About Patriot Software, LLC