Overview

Full Time Customer Banking Specialist Cairns Job in Cairns QLD at Commonwealth Bank –

You’re a passionate customer service professional


We are enhancing the financial wellbeing for our customers

Together we’re delivering outstanding customer experiences

Please note this is a Full Time opportunity Monday to Friday – 8:30 – 4:40/5pm.

No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

More specifically you will:
Assist customers with general banking transactions, answering questions and queries

Build a personal connection with customers through meaningful conversations

Work with customers to use our in-branch technology and digital banking options

Complete Financial Health Checks to assess customers’ financial needs

Process applications for personal loans, credit cards and associated products

Use tools to capture customer feedback, take action to correct any service breaks and drive improvement

Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:
A passion for delivering outstanding signature customer service with every interaction

The ability to have great conversations and confidence to ask challenging questions

Problem solving attitude and curiosity in finding the right solutions

An open approach to learning new things and goal oriented with the ability to accept feedback for development

Resilience, self-motivation, and lots of energy

An ability to work collaboratively as a team to deliver a seamless customer experience

Don’t wait, apply today!

What’s Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We’d encourage you to complete these steps within 48 hours of applying.

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 11/12/2022

About the Company

Company: Commonwealth Bank –

Company Location:  Cairns QLD

Estimated Salary:

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About Commonwealth Bank -