Overview

Full Time Customer Care Specialist Jobs in Remote at The Helper Bees


Title: Full Time Customer Care Specialist

Company: The Helper Bees

Location: Remote

Cover Letter required to be considered for this position.
We strongly encourage applicants to complete the pre-recorded phone screening.
The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.
The Helper Bee’s mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.
As a Customer Care Specialist, you will be working with seniors and their caregivers to ensure proper use of our digital services in the long-term care insurance process.
What you’ll do:

Manage and offer assistance to assigned accounts. This is a phone-heavy position with many clients calling in for assistance.
Navigate through our systems to locate customer files, review their files, and make determinations based on findings.
Process daily timesheets and insurance claims when needed.
Communicate negative trends to the appropriate manager to address issues quickly.
Help customers navigate through our HelperHive app when needed.

What you’ll need:

Availability to work full time, Monday – Friday, between 8am – 6pm CT
Comfortable working with technology and providing basic technical support for common HelperHive app issues.
Comfortable working with new programs and computer systems
Passion for helping others and problem solving.
Professional phone demeanor.
Minimum 2 years of customer service experience.

Who you are:

You enjoy speaking with people and helping them solve problems.
You are very detail-oriented and organized.
You thrive in working in a fast-paced start-up environment.
Change doesn’t scare you, in fact, it does the opposite — it fuels you!
You have excellent written/verbal communication skills.

Perks of being a Bee:
Option to work remotely
Company Issued Computer Equipment
Monthly Internet Reimbursement
Paid Time Off + 12 paid company holidays
Paid Maternity & Paternity Leave
401k with a match
Employee Assistance Program
Dog Friendly office
Volunteer opportunities
Affordable Health Benefits that go beyond Medical, Dental, Vision

Virtual Doctor Visits through PlushCare
Emotional Support through Ginger
Maternity Care through Maven
On-Demand Pediatric Care through Blueberry Pediatrics
Physical Therapy through Sword Health
Virtual Health Coaching through Vida
Fitness classes through Classpass & Peloton

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion is valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, martial status, veteran status, disability status, or any non-merit based or legally protected grounds.
The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request an accommodation, please let your recruiter know.
Job Type: Full-time
Pay: $36,000.00 – $42,000.00 per year
Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Paid training
Parental leave
Vision insurance
Work from home

Schedule:

Day shift
Monday to Friday

COVID-19 considerations:Remote work available
Experience:

Customer service: 2 years (Required)

Work Location: Remote

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About The Helper Bees