Full Time Divisional Pathway of Hope Specialist Job at DHQ – Corps Ministries Department in Toronto, ON

Job Description

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:
The Divisional Specialist is responsible for the support and management of overall casework & spiritual care services offered to families and individuals through the Pathway of Hope (POH) initiative at identified Corps/Ministry Units. The Divisional Specialist will work collaboratively with the Territorial Pathway of Hope Team to support the implementation of Pathway of Hope objectives including monitoring, and supporting Corps/MU staff involved in Pathway of Hope, execution of strategic POH initiatives, collection of data, and reporting on outcomes for the Division.


Support of POH Corps/MU Clusters:
Provide ongoing support and administrative oversight over POH Corps/MU in the implementation of Pathway of Hope

Assist in the rollout of POH across the Division

Contribute and collaborate with THQ, DHQ, and Senior Leadership on divisional strategic direction

Assist in creating appropriate training materials for corps/MU and update as needed

Ensure the Divisional ministry units providing pathway of hope supports are maintaining client quota

Responsible for ensuring MU are actively using the client management software, Link2Feed

Provide direct case consultation and technical assistance to caseworkers and interns, as requested

Provide divisional strategic recommendations to increase the number of ministry units providing POH support services

Direct connect with each POH Corps/MU staff and officers at least monthly (could be virtual) to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements

Assist in recruiting, interviewing and training of new employees directly involved in Pathway of Hope

Support the Territorial Pathway of Hope Team to provide caseworker orientation & ongoing training

Support the Territorial POH Team to Collect, analyses and evaluated corps/MU data

Program Implementation:
Ensure quality of POH planning and implementation by participation with POH planning and program development at sites

Ensure consistent communication by participating in weekly, biweekly or monthly conference calls with the Pathway of Hope Corps/MU participants, Territorial POH Regional Coordinator, Corps/MU case workers, officers/Spiritual Care Representatives and the Division

Ensure consistent internal communication and understanding of POH developments by sharing electronic and hard copies of updated information with Divisional staff and Corps/MU. Assist the Territorial POH Team in preparing the monthly reports to the Divisional and Area Commanders

Ensure quality of local data and reporting of information that will support territorial POH outcomes and evaluation process

Ensure relevance and consistency of POH by collaborating with the Territory and Division with ongoing development of policies and procedures, goals and objectives, and outcome-based measures related to the POH

Ensure relevance of POH approach to funders by keeping current on program funding resources, both public and private, and assist the Territory and Division to seek funding

Pathway of Hope Program Evaluation and Outcomes Measurements:
Ensure the accuracy of data entry into the client management software system Link2Feed

Oversee divisional annual POH evaluations/outcomes measurement and POH reporting

Report any POH implementation challenges and work with the Territory and Division to address program development needs

Collaborate with the Territory and Division on the development of a POH implementation plan as requested and/or assigned

Serve on the committees related to POH as assigned

Education and Training:
Provide POH coaching and one on one training of individual employees and ministers/officers

Plan, conduct, and/or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned

Maintain a POH trained personnel database, updating all information quarterly following POH evaluation reviews of each unit

Assist plan, conduct and/or participate in other social service workshops and other staff training events at the territorial, divisional or local level, as requested and/or assigned

Provide referrals, guidance, and promote the spiritual dimension of the Salvation Army social services programs, emphasizing the importance of a holistic approach to working with POH clients

Provide supervision for social work student interns, as requested and/or assigned

Complete file reviews and annual review of compliance with standards in order to assure for program evaluation/certification requirements


Degree in Human Resoures and/or Social work

Experience and Skilled Knowledge Requirements

Minimum of two years of experience in the supervision of comparable social service programs that offer multi-faceted casework interventions designed to address the needs of families utilizing a strengths-based approach

Respect and understanding of The Salvation Army – its mission, culture, and values

Skills and Capabilities:
Experience and/or strong interest in community outreach, organization and community capacity development

Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner

Ability to collaborate on complex social issues within families and communities

Demonstrated capacity to teach adults

Possess strong computer skills, including knowledge and experience working with Microsoft Office 365 applications and the ability to effectively manage a digital filing system

Ability to enter data and perform statistical analysis efficiently and accurately

Excellent organizational, interpersonal and communication skills (written and oral);

Successful candidate will be required to provide upon hiring:
A clear criminal record check

Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 35 hours per week

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

About Company

Company: DHQ – Corps Ministries Department

Company Location:  Toronto, ON

Job Category:

About DHQ - Corps Ministries Department