Full Time – Front Office Team Leader Job in Melbourne VIC at Marriott International, Inc –

Job Number 22201889

Job Category Rooms & Guest Services Operations

Location Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Opening in Q1 2023, Le Méridien Melbourne marks the reintroduction of the Le Méridien brand into the Australian market.

Standing proud on bustling Bourke Street, the converted 12-storey building effortlessly melds a historical art deco façade with mid-century style interiors designed to reflect the brands unique European heritage.

Just a stone’s throw from Parliament Square, the hotel will offer 235 chic guestrooms, ground floor café and bar, all-day dining restaurant, 210sqm of function space and the showpiece Level 5 pool deck

featuring an outdoor heated swimming pool overlooking the city skyline.

Le Méridien Melbourne is looking for a Front Office Team Leader to join the team on a Full-Time basis.

To Be Successful in the Role

A genuinely warm & welcoming demeanor

A passion for the industry, a want to be the best in service

Personable communication skills

About The Role

Assist staff with expediting problem payments (e.g., problems processing credit card).

Follow up with guest regarding satisfaction with guest-related issues.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit.

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Cash guests’ personal checks and traveler’s checks.

Review shift logs/daily memo books and document pertinent information in logbooks.

Count bank at the beginning and end of shift.

Balance and drop receipts according to Accounting specifications.

Perks, Rewards, Motivations

Discounts on hotel rooms including all properties within the Marriott International group

Discounts on food & beverage across all our hotels

The best hotel training opportunities produced independently by Le Meridien, Melbourne and internationally recognised training programs by Marriott International

Recognition programs to keep you motivated

Wellbeing & mindfulness programs to ensure you stay healthy

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

About the Company

Company: Marriott International, Inc –

Company Location:  Melbourne VIC

Estimated Salary:

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About Marriott International, Inc -