Full Time Outdoor Concierge Job at Denver, CO in Denver, CO

Job Description

National Car Rental at the Denver International Airport has an exciting opportunity for a Full Time Outdoor Concierge/Emerald Club Specialist! This is a role that focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. As a Emerald Club Specialist you are responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy.

This position works primarly outside in all seasons and weather elements.

This is a full-time position (40 hours/week) in a team-oriented work environment. Compensation starts at $15.50/hour.

Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits, PTO, etc.), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!

24530 E 78th Ave

Denver, CO 80249

Available Schedule

Thursday – Sunday 9am-730pm (Monday, Tuesday, Wednesday OFF)

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner

Assist members with questions and concerns and provide resolution as necessary

Review daily game plan in preparation for Emerald Service delivery

Review reservation manifest for special requests

Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply

Maintain clean, low mileage fleet mix that meets Emerald Club requirements

Complete vehicle inspections in accordance with priority guidelines

Ensure that vehicle hangtags are completed correctly

Return failed inspection units back to production for re-cleaning and service agent coaching

Facilitate change of equipment vehicles or additional equipment to meet customer’s needs

Offer assistance with luggage as needed

Document and communicate customer service issues to management

Keep Aisle area organized and clean for ease of access and appearance of the facility

Direct customers to the exit booth, provide local directions, maps and return directions as needed

Identify and communicate areas of opportunity for improved Emerald Club service delivery

Equal Opportunity Employer/Disability/Veterans

Must be at least 18 years of age

Minimum of 1 year experience handling customer service functions

A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

Must possess a valid driver’s license

No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Must be willing to work outside in all seasons and weather conditions

Apart from religious observations, must be available to work one of the schedule options

About Company

Company: Denver, CO

Company Location:  Denver, CO

About Denver, CO