Full Time Service Manager Job at Shoeless Joe’s – in Burlington, ON

Job Description


The Service Manager is responsible for the front of the house operation including, but not limited to, guest service, cost controls, staff hiring and training; as well as sanitation. Specific roles and responsibilities are:

To ensure that there are open lines of communication with all staff

To coach and mentor all staff to maximize efficiency

To represent the company in a professional manner

To attend company functions and meetings as required

Possess strong communication and leadership qualities – create a positive work environment

Conduct daily shift huddles with each shift to communicate expectations

Front of House Operations:
Responsible for the day to day shift management including all aspects of floor management including its organizational set up, opening and closing duties

Ensure overall guest satisfaction through outstanding service by all FOH team members

100% execution of all tier events

To ensure 100% adherence to the Shoeless Joe’s service program

To ensure all side duties are being completed every shift

Ensure all Shoeless Joe’s most updated systems and standards are available and consistently used

Ensure table visits are minimum 90%

Maintain and update event calendars – sporting events, holidays, community events etc…

Ensure compliance with all legislative requirements: AGCO, food safety, health & safety, WHMIS

Cost Controls:
Responsible to monitor all cash over/short discrepancies

To ensure costed out schedules are completed and ready to be signed off at the management meetings and posted by the deadline date – the Service Manager is responsible for scheduling of all FOH team

To meet labour targets by monitoring and ensuring proper staffing levels at all times

To achieve maximum profitability through effective floor management

Training & Development:
To ensure constant training and development of the FOH team

To ensure front of house team is effective and efficient in the job roles through ongoing staff meetings

Ensure approval of all new hires and that they are trained and tested as per Shoeless Joe’s standard

To ensure staff performance reviews and one on ones are being conducted regularly

About Company

Company: Shoeless Joe’s –

Company Location:  Burlington, ON

Job Category:

About Shoeless Joe's -