FULLY REMOTE – Customer Care Representative Jobs in Henderson, NV at Aston Carter
Title: FULLY REMOTE – Customer Care Representative
Company: Aston Carter
Location: Henderson, NV
*FULLY REMOTE – CUSTOMER CARE REPRESENTATIVE*
EST Start Date: October 17th* *$17/HR* **MUST LIVE within 100 miles of Las Vegas, NV**
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues
Will receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature
Uses computerized systems for tracking, information gathering and troubleshooting
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims BUT willing to learn
Additional Skills & Qualifications:*
1+ years of call center experience (or 2 years in a heavy phone environment)
A quiet, distraction free work environment (must be in a separate room with a closed door without other people in it) which includes a desk/table and a chair to work at
Must have reliable internet – must be able to hardwire into the modem
Must have experience using Microsoft Outlook and Word
Must be willing to be on camera the entire training (8-9 hours a day)
Please Apply Directly!!*
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.