General Clerk III – Job at ServiceSource Inc. – 3.6 in Baltimore, MD

Job Description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Traige Mail for the CMS HHS DC location

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Triage mail for CMS DC office

Operate mail folding, inserting, sealing and opening machines

Transfer mail tubs from loading docks to mail room in the morning and mailroom to dock in the afternoon (if needed)

Sort mail from tubs to distribution tables, which are then broken down by mail code in the mail bins

Bundle mail as required by banding, bagging, or otherwise containerizing

Additional Responsibilities

Research mail not properly addressed or properly coded

Perform x-ray scan using an x-ray machine to scan all mail and packages for security of customers if required by contract

Responsible for performing job in safe manner, with concern for others and a desire to increase production

Follow HAZMAT procedures for handling potentially hazardous mail

Process accountable mail utilizing accountable mail tracking system

Process unidentifiable accountable mail

If required at site, pull bags to be sent at the end of the day

If needed, process machinable mail (folding, inserting, sealing, and opening)

Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

High school diploma or General Educational Development required.

One year experience in related field preferred.

Knowledge, Skills, and Abilities

Must be able to work well with people internally and externally at all levels of the organization.

Must have knowledge of U.S Postal regulations in the process of dealing with incoming, outgoing, certified, registered, insured and express mail.

Ability to perform routine tasks on various classes of mail.

Ability to work on repetitive tasks for long periods of time with minimal supervision.

Ability to operate various mail processing machines.

Good reading and writing skills.

Basic knowledge of various delivery couriers and difference classes of mail.

Excellent verbal communication skills.

Ability to interpret instructions furnished in written, oral, diagram or schedule form.

Ability to operate computer using Microsoft Office. Basic typing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

4 Easy Steps to Apply

Step 1:Apply online to an open position.

If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.

Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact

Step 3: Submit Comprehensive Release form to a local ServiceSource contact

Step 4: Submit Documentation of Disability letter to a local ServiceSource contact

Program Outreach Specialists by Location

Aurora/Colorado Springs, Colorado

(719) 510-2328

[email protected]

Fort Worth, Texas

(571) 455-8541

[email protected]

Newport News/Fort Eustis, Virginia

(757) 503-1222

[email protected]

Northern Virginia, Washington, DC, Maryland

(703) 970-3697

[email protected]

Northern Virginia/Quantico/Washington, DC – Food Services

(571) 455-0195

[email protected]

St. Louis, Missouri

(314) 202-9199

[email protected]

Boyers, Pennsylvania

(571) 455-8541

[email protected]

North Carolina/Kentucky

(910) 826-4699 ext. 4699

[email protected]


(727) 538-7370

[email protected]

DE, PA, MD and TX

(302) 765-1259

[email protected]


We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

About Company

Company: ServiceSource Inc. – 3.6

Company Location:  Baltimore, MD

About ServiceSource Inc. - 3.6