Overview

General Manager Jobs in Wichita, KS at Candlewood Suites by IHG


Title: General Manager

Company: Candlewood Suites by IHG

Location: Wichita, KS

Candlewood Suites helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Candlewood Suites, you will build relationships grounded in team work and experience the legendary CWS service which focuses on delivering against the unique needs of long stay guests.
Job Summary
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Intercontinental Hotel Group and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for Candlewood Suites. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is involved in the sales process.
Managing Property Operations and Department Budgets

Provide timely feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
Review and follow-up on property guest love scores and comments.
Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
Walk the property to ensure public spaces, grounds, associate areas meet sanitation and cleanliness/maintenance standards.
Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
Delegate responsibilities for operations and projects to appropriate level of associate.
Prepare for QA audits (i.e., daily and pre-visit activities).

Managing and Sustaining Sales and Marketing Strategy

Manage relationships with decision makers at top accounts.
Interact with in-house guests to prospect for new sources of business.
Work with DOS to establish property sales strategy, extended stay occupancy targets, sales goals, and action plans.
Understand and leverage sales and marketing advantages over competitor properties within market.
Coach and reinforce associate selling strategies that take advantage of property amenities.
Develop innovative means for capturing new streams of revenue through property amenities.
Monitor sales strategy with DOS to ensure ongoing effectiveness and compliance.
Collaborate with DOS & eCommerce Manager to develop and/or sustain marketing and eCommerce strategies for the hotel.

Managing Profitability

Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
Monitor and forecast future Extended Stay Occupancy and length of stay rate tiers to inform revenue management and profitability strategy.
Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
Initiate action to support property revenue and profitability goals.
Review and sign off on invoices.
Review property performance on period basis with Regional Director.

Managing and Conducting Human Resource activities

Conduct performance review process for associates (development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).
Understand the performance expectations for all positions within the property (e.g. front desk associate, etc).
Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
Facilitate cross training to support associate professional growth and operational excellence.
Lead associates through property changes, and help them transition into new property roles.
Complete management training (e.g., IHG FUSE, IHG Way of Sales, GM conferences.).
Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs.

This position offers health care benefits, 401(k) plan, accrued paid time off, life insurance, disability coverage, other life and work wellness benefits. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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About Candlewood Suites by IHG