Overview

German & Swedish Customer Service Agent Job at Boozt Fashion in Malmö

Job Description

THE OPPORTUNITY



Become a part of our Customer Service department, where you will be offered a thorough training program in order to give our customers the very best experience in all situations. As part of your development, you will have the opportunity to partake in various weekly training sessions, and a mentor will help you focus on your strengths and weaknesses so that you can offer customers a great experience when they contact us. The focus in our team is to give personal service, create a warm working climate, and support each other and our customers in the best way possible.

WHAT YOU WILL DO

Help our customers with all inquiries coming in via phone, email and/or chat in both German and Swedish

Be our expert when it comes to questions ranging from specific product information, claims, stock status, shipping details, payment queries, campaign errands, to styling tips and “easy” technical issues

You will be the company’s eyes and ears, and will be a truly important part in the “from order to delivery chain” to ensure that we reach our goal of building an unrivaled customer experience

YOUR PROFILE

You are fluent in German, Swedish as well as English since this is our corporate language

Good language skills and a real interest in expressing yourself well, both in speech and writing (tests will be given as part of our recruitment process)

You enjoy giving customers an outstanding service experience

You see no obstacles in the challenges of offering quick, informative and individual answers and explanations even in stressful times

Previous experience in the service industry is a plus

You are proud of being precise and it is natural for you to be considerate in your behavior both internally and externally

OUR OFFER

Full-time employment for 6 months with the possibility of extension

Working hours are 8:00-17:00, 10:00-19:00 and 13:00-22:00 on a rolling schedule

BOOZT PERKS

Great personal and internal career development

A culture that incorporates our values of trust, freedom and responsibility

Flexible work environment

Driven and passionate international colleagues

Yes, we really do speak English here, it is our corporate language

A generous employee discount

Barista coffee, veggies and fruits for all, and Friday socials

Milestone celebrations

Wellness allowance and sports activities

Onsite masseuse and medical doctor

Competitive compensation and pension package

A LITTLE BIT ABOUT US

We are a leading, fast-growing Nordic fashion and beauty e-commerce company. You can find our headquarters in Malmö, Sweden, but we also have a few physical retail stores in the Copenhagen area, a small data science team in Aarhus, Denmark, and a fully automated warehouse in Ängelholm, Sweden. We are proud of the fact that the Boozt family of 300+ people are made up of 34 nationalities; we are strong believers that diverse teams help us build an innovative and vibrant workplace. Would you like to join us on our exciting journey?

We are an equal opportunity employer that embraces diversity and inclusiveness!

Please apply for this position as soon as possible since we are interviewing applicants on an on-going basis.

About Company

Company: Boozt Fashion

Company Location:  Malmö

About Boozt Fashion