Global Client Group, Client Service Associate, Based in London Job at TIAA – in London
About the Global Client Services
Global Client Services strives to make it easier for our clients to work with Nuveen – and to increase client retention and satisfaction. Global Client Services works to enhance our overall client experience and specifically oversees and improves new client boarding, day-to-day servicing requirements, investment reporting and capital-markets support. In addition to day-to-day servicing needs, the Global Client Services organization also oversees our New Business and Retention Services practice, which aims to deliver high quality information requests to showcase our investment capabilities to prospective and existing client and consultant relationships.
About Private Fund Services
Private Funds Services (PFS) is a centre of excellence within Global Client Services. PFS has teams in the US and Europe that partner with Client Services, Sales and Relationship Management to deliver seamless client service for investors of Nuveen’s private investment funds. The team is responsible for ensuring that all activities outlined in each fund’s respective legal documentation are undertaken and within a timely manner. This includes ensuring that reporting requirements are met, obligatory fund meetings are scheduled and attended, and any ad hoc communications are sent to investors. The Private Funds Services team members are subject matter experts on the products and funds which they support.
Key responsibilities will include:
Private Funds Services Management
Partner with Client Services to maintain a first class, seamless investor experience.
Work with specific fund teams, building relationships and knowledge of the funds to support our investors proactively and to be subject matter experts so as to support Client Services, Distribution and Sales colleagues.
Ensure all activities in a fund’s prospectus are adhered to.
Respond to client queries and requests promptly and effectively, ensuring client expectations are met.
Proactively anticipate clients’ requirements by maintaining regular contact with Client Services and communicate any concerns to the fund team.
Organise and co-ordinate fund-related events, e.g., Investor Days, webinars, site visits and Investment Advisory Committee meetings.
Maintain information on the in-house client relationship management system ensuring that it is complete and accurate for each investor, as needed (e.g., Salesforce mailing lists)
Participate in any team related projects as required.
Client transitions related work
Partner with Client Services to own client on-boarding / off-boarding and ensure that it is undertaken in a timely manner.
Ensure AML / KYC and compliance obligations are met and kept up to date in line with corporate policy and in accordance with local regulation.
Provide support to investors as required during the secondary market trading process as appropriate.
Review fund reports produced by the Information Delivery team (quarterly investment reports, annual / interim report and accounts) to ensure that they are of a high quality.
Ensure side letter obligations are co-ordinated and delivered on time.
Support investors with Operational Due Diligence requirements.
Supporting internal partners and external supplier relations
Manage relationships with internal stakeholders, including investment teams, finance, performance, research, sustainability, legal, risk, marketing, distribution and compliance.
Liaise with third parties to ensure technical support is received on all issues concerning administration, investment accounting and custody.
Serve as an escalation point for and internal resource to Client Services to satisfy client requests submitted to Distribution or Client Services directly.
Oversight & Governance
Ensure that all Standard Operating Procedures are adhered to.
Stay abreast of regulatory changes that may impact Nuveen’s ability to properly service clients.
Technical Skills & Qualifications Required
Experience in institutional client services and/or private fund operations preferred
Good knowledge of MS Word, Excel and PowerPoint
Must be computer literate and able to work with bespoke systems (training will be provided as required)
Good communication skills
Attention to detail: strong organisational skills and ability to prioritise tasks with the ability to multi-task and to work efficiently to meet client deliverables
Must be highly motivated and capable of working independently with the ability to perform well under pressure
Be a strong team player
Act in line with Nuveen’s Company Values
This role requires no regulatory designation.
Nuveen is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
Nuveen offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. Please contact [email protected] should you require any assistance.
Nuveen is the investment management arm of TIAA. It is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, listed equities and alternatives. Nuveen is driven not only by the independent investment processes across the firm, but also the insights, risk management, analytics and other tools and resources a truly world-class platform provides. As a global asset manager, our mission is to work in partnership with our clients to create outcome-focused solutions to help them secure their financial future. For more information about the firm please visit our website at www.nuveen.com
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: [email protected]
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
For Applicants of Greenwood residing in Brazil (English), click here.
For Applicants of Greenwood residing in Brazil (Portuguese), click here.
For Applicants of Westchester residing in Brazil (English), click here.
For Applicants of Westchester residing in Brazil (Portuguese), click here.
Company: TIAA –
Company Location: London