Overview

Global Operations Center Engineer Jobs in Lehi, UT at Adobe Systems



Title: Global Operations Center Engineer

Company: Adobe Systems

Location: Lehi, UT

Salary: $80K – $100K*

Category: Information Technology

The challenge

The Adobe Experience Cloud solutions provide thousands of enterprises with deep insight into their customers, along with the creation and management of content, assets, and personalized campaigns. Adobe Experience Cloud brings together all of your marketing tech in a single place, so you can do everything from managing your content and delivering email campaigns to automating your ad buying and measuring your success.

Service Management is part of Digital Experience, and we have an exciting and meaningful mission: using the DevOps model, implemented through SRE, we ensure that Adobe’s platforms and products are built and operated for reliability and efficiency. We drive the quality of Adobe operational services to deliver a world-class customer experience through the delivery, management, and measurable excellence of our Global Operation Center, and Service Management teams.

In 2020, Cloud Engineering’s focus areas include improving how we respond to incidents, how we improve root cause analysis, how we measure the effectiveness of fixes, and where we can apply event-driven automation to reduce customer impact and reduce toil. We are building a better pipeline from idea to guidance to standard and improving the application and measurement of cloud standards in Adobe’s engineering teams. We are improving our monitoring, observability, and incident response platforms.

Service Management is a team of innovative, energetic, friendly people who are passionate about Adobe’s customers, appreciate working in a team where everyone’s opinion is valued, and feel good when they say, “I work at Adobe”.

What you will do:

The Operations Engineer will be responsible for supporting Adobe’s internal and external mission-critical applications. Due to the 24/7/365 nature of the Adobe GOC, this role may require flexible or off-hours work schedules.

You will be supported and encouraged to be a key driver of process and methodology improvements across the team and all of Adobe.

Analyze and debug incidents, identify the technical solution required to fix the issue, and be able to clarify this to customers within given service levels.

Accurately evaluate the severity of an incident to provide event notification and status to the right audience. Coordinates the resolution of system events across multiple functional teams to ensure the timely resolution of the issue.

Maintains system access and passwords. Writes and reviews documentation for the team. Proposes and implements systems enhancements that will improve the reliability and performance of the system. Writes scripts to help automate workflow.

Run diagnostic tests and use specialized tools to detect job malfunctions, perform first-tier troubleshooting and alarm validation

Lead as an authority in Adobe services & critical issue management

Requirements:

Experience working in global 24/7 IT Operations – enterprise systems and technical infrastructure support and administration

Bring a working knowledge of daily operations in one or more of the following IT disciplines: Network Operation Center (NOC) Operations, Service Desk Operations, IT Infrastructure Operations, Performance Management, IT Service Management, Data Center Operations.

Strong problem analysis skills to identify issues impacting customer satisfaction and improvement opportunities

Hands-on Enterprise Network and/or Server operations

Familiarity with two or more of the…

 

About Adobe Systems



Adobe Systems Incorporated /?'do?bi?/ is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more recent foray towards rich Internet application software development. It is best known for Photoshop, an image editing software, Acrobat Reader, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.