Global Sales Policy Manager Job at Salesforce in Dublin

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Job Description:
Manager, Global Sales Policy

About Salesforce:
Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

The Global Sales Policy Manager is responsible for the continuous improvement, maintenance, training and support of our global sales policies and direct interaction with our sales teams (account executive through EVP levels). The role will report to the Senior Director of Global Sales Policy.

The Global Sales Policy Manager will be a Subject Matter Expert (SME) in all aspects of sales policy including sales policy creation, maintenance, and enforcement and represent the Sales Policy team globally, not just within the region he/she/they is hired. The manager will develop a strong understanding and connection with the upstream and downstream organizations that policy impacts. He/she/they will work with all levels of of the business to answer policy-related questions, identify trends and areas for improvement, present policy improvements to senior leadership, implement these changes, enable sales with these changes, enforce policy, provide guidance, etc.

This individual must excel in communications, process improvement, problem solving, and operational tasks. He/she/they must act independently and demonstrate the ability to be successful in an unstructured, team-oriented environment. Our ideal candidate will have experience working with sales teams globally in a policy-related position (or similar experience) and in a fast paced environment. Mediation and facilitating negotiations between sales team members is a daily part of our job; it is critical that the candidate be comfortable talking with all levels within the sales organization and be assertive and able to reach a resolution between sales teams to ensure our customer relationships are the best they can be.

A day in the life of a policy manager may include: ideating on a new process, speaking with a sales rep to explain a portion of the policy and why it’s important, asking a sales manager to provide their perspective on a split agreement, answering a question from the compensation team on who should be paid based on the sales policy, talking with a sales team on what a fair split is in their scenario, meeting with Employee Relations on specific behaviors of sales reps that have been witnessed, training a sales team on policy, writing policy decisions on disputed revenue splits, and feeding all of your learnings back into clarifications within the policy or creating new policies and processes .

Roles and Responsibilities include, but not limited to

Being a subject matter expert in sales policy

Advising the sales organization on best practices and available tools to manage business processes – requires interpreting the policy and explaining “why” we have the policy

Partnering closely with various business teams to identify and prioritize continuous policy improvements

Understanding business processes surrounding accounts, territories and downstream impacts (i.e., compensation); the flow of data within and between processes, and recommending process improvements for better quality and effectiveness

Resolving and investigating sales disputes

Creating, reviewing and updating sales communications and other enablement materials

Auditing to ensure compliance; identifying process and performance defects.

Managing the compensation holds, arbitration rebuttals from other parties, scheduling arbitration committee meetings, write up of notes, decision drafts

Engaging with Employee Relations to resolve policy-related violation complaints

Providing training support – presentations, delivery of content

Creating business requirements documents, working with business analysts and developers to design, test, implement and train on new tools or functionality

Managing special projects from design through implementation: provide status updates, obtain project sponsorship and approvals, mitigate issues, on-time and on-budget project delivery.

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About Company

Company: Salesforce

Company Location:  Dublin

About Salesforce