Overview

Greek Customer Support Experts – Barcelona, Spain Job at Teleperformance Spain – in Barcelona, Barcelona provincia

Job Description


Detalles del empleo

Tiempo completohace 1 hora

Descripción completa del empleo

Teleperformance Spain is looking for Greek Support Experts in Barcelona.

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

  • Interact with users via email, phone, and chat
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation

Requirements

  • Native level of Greek and B2 level of English
  • Previous customer facing experience (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Experience working within a metric and target focused work environment
  • Excellent listening and communication skills, written and verbal
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail

Benefits

  • Full-time (39 hours/week).
  • Relocation Package (flight, PCR test and economic support for accommodation)
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • Salary: 18.299,70 € gross/year
  • Continuous training and development program
  • Employment with the world’s largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Είδος Εργασίας: Πλήρης απασχόληση

Μισθός: 18.299,70€ ανά έτος

About Company

Company: Teleperformance Spain –

Company Location:  Barcelona, Barcelona provincia

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