Overview

GUCCI Supply Chain Customer Service Staff (Temporary) Job at LUXURY GOODS INTERNATIONAL S.A. – in Cadempino, TI

Job Description

Summary


Role mission

Main mission of this role is to support order management and customer service processes during the transition to a new ERP tool.

The person in charge of this role will have the possibility to follow the transition phase and will acquire experience both in old and new processes related to order management and customer services.

Job Description

Key Accountabilities

Customer Master data modification and creation.

Product Master data modification and updating in the case of special flow (Make to Order, Samples)

Wholesalers and Direct Customers orders import and creation during the sales campaign

Orders cancellation and monitor of data consistency

Contact with Customers to manage orders requests and to monitor orders status

Monitor of the respect of customers priorities for deliveries

Management of return processes, both direct and not direct customers

Daily collaboration with Commercial Department

Reporting and monitor of the order status and returns status, so to provide a clear vision to the other area of the company

Key Requirements

Experience in similar position from 1 to 5 years

Bachelor’s degree in managing engineer, economics, statistics or related fields

Strong analytical abilities

Experience in using Office package: Word, Excel, PPT and Business Intelligence tools to produce report and KPIs

Experience in ERP AS400 (Stealth, Stealth 3000) is a plus

Knowledge of SAP OTC Module is an important skill, but internal training will be organized.

Experience in SAP consulting and in UAT activities is an important requirement

Detail oriented and extreme accuracy

Collaborative skills to work in a project team and to support different levels of activities (form project coordination to operative activities in data migration)

Job Type

Fixed Term (Fixed Term)

Start Date

2021-07-01

Schedule

Full time

Organization

LUXURY GOODS INTERNATIONAL S.A.

About Company

Company: LUXURY GOODS INTERNATIONAL S.A. –

Company Location:  Cadempino, TI

About LUXURY GOODS INTERNATIONAL S.A. -