Overview

Guest Service Agent Job at Marriott International, Inc – in Perth WA

Job Description

Posting Date Oct 14, 2021

Job Number 21103948

Job Category Rooms & Guest Services Operations

Location Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia

Brand Four Points

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N


Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests

Secure payment; activate/reissue room keys

Ensure rates match market codes, document exceptions

Verify/adjust billing for guests

Communicate to appropriate staff when guests are waiting for an available room

Advise guest of messages

Clear departures in computer system

Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation

Operate telephone switchboard station

Run and check daily reports, contingency lists, and credit card authorization reports

Supply guests with directions and information

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction

Arrange transportation for guests/visitors

Count and secure bank at beginning and end of shift

Cash-guests’ checks process all payment types, vouchers, paid-outs, charges, and provide change

Notify Loss Prevention/Security of any reports of theft

Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to manager

Ensure uniform and personal appearance are clean and professional

Maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities

Thank guests with genuine appreciation

Speak using clear and professional language; answer telephones using appropriate etiquette

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees

Comply with quality assurance standards

Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilos without assistance

Perform other reasonable job duties as requested by Supervisors

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About Company

Company: Marriott International, Inc –

Company Location:  Perth WA

Job Category:

About Marriott International, Inc -