Healthcare Support Worker Job at NHS Professionals in Ashford

Job Description

Band: 3

We are calling Healthcare Support Workers to support our NHS in this time of need, to help tackle the pandemic and provide an ‘NHS rapid response’ by providing essential patient care.

We are inviting you to be part of an exciting challenge as Donor Carer, working at NHS Blood and Transplant (NHSBT) whereby we are looking to rapidly increase volume of convalescent plasma available and distribute it as quickly as possible to ICU and hospital patients with COVID-19.

You will be working alongside experienced clinicians and supporting them in several areas, meaning that you can bring your vital skills to the fight and play your part.

We know that when people recover from viral infections, they can have a high titre of antibodies which neutralise infection. Often the peak of a viral epidemic is over before plasma collection can commence; however, in this case the epidemic is large and spread over time and location so there is the option available to deploy CP to patients and there is evidence that CP is effective in COVID-19 in small series.

Who are we looking for?

As a Donor Carer you will need some form of experience. What we are also looking for are people who have the values and passion to care for our patients. To apply for this post, we are looking for the following:

  • Desirable experience of phlebotomy
  • Experience of dealing with sensitive or confidential matters and an understanding of how this applies to the role
  • Experience of delivering a quality customer service
  • Confident at working with information technology such as digital hand-held devices and Microsoft Office packages
  • Experience of delivering high quality care in a clinical environment would be desirable
  • Communicate succinctly, clearly and accurately in plain simple English (both verbally and in writing), with the ability to establish a rapport with donors
  • Be an effective team member who is able to relate to colleagues at all levels across our large multi-site organisation with tact and diplomacy
  • Recognise your own job role boundaries / limits of practice and know when to ask for guidance
  • Follow written instructions and ensure the services you provide are in line with standard processes and good practice, showing attention to detail
  • Prioritise own workload and take responsibility for delivering results within agreed timescales and standards with changing priorities and pressures
  • Use initiative to look out for issues at work, acting quickly and calmly to focus on finding a solution
  • Good standard of numeracy and literacy, which is assessed as part of the recruitment process
  • Willingness to undertake development and training in a number of skill areas

Along with one of the following certifications or level of experience:

  • QCF Level 3 or above Diploma in Health
  • QCF Level 2 or above in Healthcare Support services
  • Degree/diploma in Nursing (and currently DO NOT have NMC registration)
  • Student Nurse with at least 12 weeks clinical placement


You need to be able to commit to up to 3 months full time work and provide a professional, caring and safe customer focused service to our volunteer donors to ensure they have a positive experience and therefore return to donate on a regular basis.

Hours: The donor centres operate from 8am-10pm, Monday to Sunday. You need to be able to work 37.5 hours per week with confirmation of shifts after training.

What you will be doing?

In this role you will work as part of a multi-skilled team to provide a professional, caring, safe customer focused service to our volunteer donors to ensure they have a positive experience and return to donate on a regular basis. Your responsibilities will include:

  • After training and assessment, performing venepuncture (inserting a needle in the donor’s arm)
  • Undertaking the blood donations from our donors in a variety of roles including, welcoming, health screening, venepuncture, blood donation, post donation care and refreshment and keeping accurate records throughout the session
  • Encouraging donors to make further appointments using their own digital device
  • Handling blood bags, needles and a range of equipment on a daily basis
  • Using automated blood donation machines and ensuring the setup of the cell separator machines

You will be required to work variable hours in order to lead at different blood collection sessions, including evenings, weekends and bank holidays. Night shifts are not required in this role.

Who are we?

Who are we? Well … If a hospital cannot supply staff on a ward or area, due to increased demand, sickness, or common staff shortages, they need to call upon Bank staff. NHS Professionals works with trusts to develop ‘bank’ of highly skilled workers who want to work flexibly with the NHS.

Registering with NHS Professionals

By registering, you can tackle unfilled shift pressures by supporting last-minute shifts, while receiving several attractive incentives:

  • Competitive Pay Rates – work this week, get paid next week!
  • First choice of shifts at your Trust – Access to shifts before they are available to agency
  • Flexible working to suit your lifestyle – Take control of when you want to work
  • Build holiday allowance for every shift you work
  • Book and manage your shifts on the go – Access shifts anywhere, anytime online or through your smartphone
  • Support when you need it – 24/7 365 days – Call us anytime
  • Stakeholder pension scheme

Register today for various flexible shifts and long-term placement opportunities. The process to join is simple, fast and you can be joined at a local trust rapidly through NHS Professionals.

Now is the time that we need your support, more than ever.

Job Types: Full-time, Temporary

Salary: £10.09 to £17.06 /hour

Application Question:

  • Do you have one of the certifications stated in the ad OR are you a Student Nurse with at least 12 weeks clinical placement? And can you commit to up to 3 months full time work (37.5 hours per week)? Please answer with “yes” or “no”

Work remotely:

About Company

Company: NHS Professionals

Company Location:  Ashford

About NHS Professionals