Help Desk Officer Job at Melbourne Pathology in Collingwood VIC

Job Description

Position: Help Desk Officer

Position Type: Full Time

Location: Collingwood

Closing date: Sunday 18 October 2020

The laboratory Help Desk Department, located at the Melbourne Pathology head office in Collingwood, is looking for a person with a dedication to quality, a strong customer service orientation and excellent communication skills.

The position entails answering telephone enquiries from Melbourne Pathology staff and external sources, management of quality incidents and complaints plus a variety of trouble shooting and customer service tasks. The successful applicant will therefore gain knowledge of all aspects of the pathology business.

The Help Desk is currently open from 0730 – 1800 Monday to Friday and 0800 – 1300 Saturday and may operate on some public holidays. This is a full time permanent position working rotating shifts Monday – Friday. The occasional Saturday or Public Holiday shift may be required.

The position would particularly suit Melbourne Pathology laboratory or SRA staff whose knowledge and experience of the laboratory would be an advantage. Other individuals who have relevant pathology laboratory experience are also encouraged to apply.

Please note that this is not an IT Help Desk position.

For further information, contact David Moore on 9287 7799.


Applications should be submitted via email to David Moore (david.moore@mps.com.au) or in writing to:

David Moore c/- Help Desk

Melbourne Pathology,

Private Bag 5

Collingwood VIC 3066


Applications close on Sunday 18 October 2020.

About Company

Company: Melbourne Pathology

Company Location:  Collingwood VIC

Job Category:

About Melbourne Pathology