Overview

Helpdesk Engineer Jobs in Beverly at Beyond Finance



About Beyond Finance

Beyond Finance is an exciting next generation Financial Services company with offices in Beverly MA, Chicago, IL and Houston TX. We provide financial products that are simple and transparent that aim to improve peoples lives. As the consumer debt market continues to grow in the United States; we made it our objective to create a transparent and fair debt management services that are customized to consumers individual circumstances.

Our Leadership team comprises of individuals who have extensive experience, knowledge and expertise in the consumer financial services and debt management industries. We are reinventing the market by investing in innovative technologies to better identify and target customers in our market segment. At the same time, extensive market research also enables us to customize our products to better service our customer base. What set us apart as a company is the people that we have in our organization. Our team spirit and company culture further solidified the foundation to provide world class services and create a fun and innovative working environment.

About the Role:

The Helpdesk/Desktop Support Engineer is responsible for all aspects of user support, Installs, new employee setup, Desk moves, floor moves & buildouts, some light system administration for the company including: systems implementation, configuration, maintenance, troubleshooting, usage monitoring, the broadcast and enforcement of system standards, and other work as required. The ideal candidate will be a technical generalist with exposure to a lot infrastructure and eager to learn everything from SSO, OneLogin, AWS virtual and cloud infrastructure.

Required hours:

Monday – Friday: 9:00am to 6:00pm

Saturdays & Sunday:Occasional weekend on call time

What Youll Do

Administration of Office Technology; provide hands-on mentoring and coaching to end-users within the office

Perform troubleshooting; technical support; and maintenance of third party commercial client-server applications; custom .NET applications; Microsoft operating systems; Cloud PBX phone systems; and all other related information and office automation systems

Install, configure, maintain, and troubleshoot desktop computers, WAN and LAN equipment, local printers, scanners, copiers, and other peripherals as needed.

Manage Jira Help Desk Ticketing System, Resolves elevated Help Desk incidents, change management requests, or problem tickets as assigned.

Manage all system logs for performance, security, and troubleshooting to include but not limited to: operating systems, backups, client-server applications, and other software or hardware as needed

Implementation and maintenance of back-up programs including removing the backup media to separate physical location

Other tasks and projects as assigned

What We Look For

Bachelor/Associate Degree in Computer Science, Mathematics, or applicable certifications and 4 years experience

Four (4) years progressive experience as a Desktop Support Tech or related capacity in a fast paced startup, medium sized organization with a structured IT department

Two (2) years of Active Directory experience

Onelogin experience preferred

Job info:

Job Title: Helpdesk Engineer

Company Name: Beyond Finance

Location: Beverly

Experince: Less than 5 years

Job Category: Finance & Insurance

About Beyond Finance