Helpdesk Supervisor Job at ACT Government – in Canberra ACT

Job Description

Would you enjoy supporting front line staff to provide exceptional service to the Canberra community? Do you thrive working in a busy, high-pressure environment and juggling priorities?

The Business Support and Training team provides operational support to Access Canberra teams and external users of the rego.act business system, policies and procedures relating to Transport licencing, registration, vehicle compliance and registration processes. This high-performing, fast-paced team focuses on high-quality outcomes and service delivery.

The team is also responsible for providing:
Business system training

Updates to Road Transport specific policy and procedure

Guidance and advice on Road Transport Authority (RTA) legislation

Updates to the Access Canberra website for Road Transport related transactions

Communicating changes to all rego.act stakeholders

Contributing to rego.act enhancements

We are looking for a hardworking, enthusiastic and motivated person to fill the role of helpdesk supervisor. The position involves providing advice on Road Transport Authority legislation, investigating and providing solutions to rectify system issues and being the point of escalation from helpdesk operators.

If you’re a go-getter who is confident on the phone to a range of stakeholders whilst managing competing priorities and being the escalation point for complex Transport matters -this role is for you!

Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.

Eligibility/Other Requirements: The successful applicant will need to have experience in the use of the rego.act database, and have a sound knowledge of transport functions administered by Access Canberra. The role is also assigned to a rotating roster of 8am – 5.30pm Monday – Friday.

Note:This is a temporary position available from 28 March 2022 up until 30 June 2022 with the possibility of extension up to 12 months. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. This position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. Selection may be based on application and referee reports only.

How to Apply: Please provide a supporting statement of no more than one page outlining experience and abilities against the Skills, Knowledge and Behavioural Capabilities outlined in the Position Description; and your curriculum vitae.

Applications should be submitted via the Apply Now button below.


This is a temporary position available from 28 March 2022 up until 30 June 2022 with the possibility of extension up to 12 months.

Apply Now

About Company

Company: ACT Government –

Company Location:  Canberra ACT

Job Category:

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