Hockey Fan Support Specialist Job at Sutherland in Remote

Job Description


Hockey fanatics needed! Do you keep up to date on all the teams and player stats? Do you enjoy streaming services and want to work from home? Then this is the perfect opportunity for you!

We’re searching for driven individuals who are curious, innovative, and excited to join a high-performing remote team!

The role:
As a Hockey Fan Support Specialist, you will support all aspects of a major digital sports platform focused on hockey. Bring your expertise to deliver exceptional customer service and solutions to fans through chat, SMS, email/web-form, social, voice and self-service. You will be assisting fans with streaming the games, signing into the app, and anything else the fan needs to engage with the sport they love the most.

This is the job for you if:
You bring an enthusiastic personality and LOVE hockey!

You excel at handling customer inquiries of varying types.

You are an active listener and can enjoy building rapport with customers.

You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.

You thrive on two-way feedback.

You are flexible and open to working various schedules (hours of operation are 12pm to last game, 7 days a week. You are scheduled 8 hours a day, 5 days a week within that time frame with Saturdays being mandatory and the majority of your shifts being scheduled 3pm and later).

What we offer:
Competitive hourly rate

Medical, dental, and vision benefits

Fully paid “training camp”— we make sure you have the tools to succeed before its game time.

Advancement opportunities – we have a “promote from within” culture that is not limited or impeded by geographical locations. Many of our managers started as associates on the phone.


An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)

Excellent typing skills (at least 30 words per minute)

Experience using a streaming player

Strong verbal and written communication skills and ability to multitask

Driven by solving problems and meeting goals

Experience in customer service

High school diploma or equivalent

Requirements to work from home:
Excellent Internet connectivity

A productive and secure work environment

A computer with a 1.6 GHz dual-core processor and two monitors

A USB, dual-ear headset with a noise-canceling microphone

About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

About Company

Company: Sutherland

Company Location:  Remote

Job Category:

About Sutherland