Hospitality Service Manager / Manager in Training · Full-time Job at Heritage Inn Hotel – in Pincher Creek, AB

Job Description

Description of Duties:
Assist with the operation of the front desk (answering phone, taking reservations, checking in/out guests, transferring calls, cash outs).

Assist with the Housekeeping Department (room inspections, cleaning rooms if required, cleaning laundry if required).

Assist with the operation of the Café Café (seating customers, assisting wait staff, taking cash).

Assist with the operation of the Lounge (assisting server, preparing drinks, running food, taking cash).

Assist with the operation of the Banquets/Catering (scheduling, staffing).

Perform security walkthroughs of the entire hotel premise.

Communicate to the General Manager of daily activities through a logbook.

Ensure hotel standards are being followed and reviewed regularly

Ensure department procedures (open & closing duties, cleaning lists) are being adhered to.

Perform any other duties that may be assigned from time to time by the General Manager.

Position Requirements:
Must wear professional and appropriate attire

Must have a well-groomed appearance at all times

Must be able to perform efficiently under pressure and within time constraints

Must be honest and trustworthy

Must have ability to work cooperatively with all hotel employees

Must be aware of all company policies, procedures, amenities and services

Must be flexible for day or night shifts, as well, split shifts if necessary

Skill Requirements:
Excellent written and oral communication skills

Excellent organizational skills

Positive attitude towards the hotel and the hotel industry in general

Must have the ability to handle and solve customer related concerns and complaints and report to management as necessary

Knowledge and Education:
Degree in hotel management or years of experience in lieu of

Must have complete knowledge and understanding of all the company’s policies, standards and procedures, as well as being familiar with Provincial labor and safety regulations

General knowledge of tourism industry and attractions in the immediate area

Knowledge of hotel management computer system and POS system

Customer Service

Industry Experience:
A minimum of one-year management experience is required

Salary will be commensurate based on experience and education. Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

About Company

Company: Heritage Inn Hotel –

Company Location:  Pincher Creek, AB

Job Category:

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About Heritage Inn Hotel -