Hostel Support Worker Job at Fred Victor – in Toronto, ON

Job Description


Job Title: Hostel Support Worker

Position Type: Bargaining Unit, Contract, Full-Time

Rate: $25.74 per hour

Hours: 37.5 per week, Days, Evening or Overnights

Supervisor: Program Manager

Posting Date: July 22, 2021

Application Deadline: August 5, 2021

Locations: Edward Village Hotel – 185 Yorkland Blvd. North York, ON

Fred Victor is a non-profit, community-based organization that has assisted people living on low-income

in downtown Toronto for over 100 years. We work in partnership with men and women from diverse

backgrounds who face poverty, mental health issues, addictions, and/or social isolation to address their

needs and hopes.

Edward Hotel Temporary Shelter, operated by Fred Victor, is an emergency shelter with specialized

supports for homeless women, men and couples who face barriers due to mental health issues,

substance use, social isolation, immigration status, unemployment/underemployment challenges and

history with the criminal justice system. The clients come from racially, culturally, and ethnically diverse

backgrounds who can access on site enhanced case management and housing services, metal health and

addictions counselling, trauma informed care support, harm reduction interventions provided by staff

and Peers, access to primary health care and referrals and continuous one-on-one check in supports.

The main goal of the program is to assist clients with securing permanent affordable and safe housing

with service connections to the community of their choice.


  • Administrative tasks such as answering the phone, processing client intakes and discharges, and

tracking statistical information

  • Record client notes, intake forms, and discharge plans in accordance to Toronto Shelter

Standards and FVC’s policies and procedures.

  • Support the residents with daily needs
  • Complete stats as assigned by the program manager
  • Follow up in a timely manner with clients and other team members
  • Clearly communicate with clients and other team members
  • Provide appropriate referrals, information and advocacy to other support services to assist

clients to meet the goals outlined in their case plans

  • Use emergency building systems and follow fire procedures.
  • Liaise and support external agency staff while they are onsite delivering support services to


  • Communicate and demonstrate appropriate professional boundaries with clients, staff, and

community partners and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-

Harassment and Discrimination and the Staff Code of Conduct

  • Crisis intervention and conflict resolution skills
  • Work in accordance to the Ontario Occupational Health and Safety Act
  • Other duties as assigned by the Program Manager


  • Direct experience in a residential setting
  • Experience working from a client centered approach with chronically homeless adults including

those who, come from racially and ethnically diverse backgrounds, experience barriers to

services due to physical and mental health, substance use, social isolation, abuse, sexual

orientation, history in the criminal justice system, recent immigration, or who are transgender

  • Position requires strong written, interpersonal, and oral communication skills; strong

assessment, informal counseling, analytical, and group facilitation skills; and a highly developed

ability to plan and prioritize work, while remaining adaptable and flexible

  • Possess strong skills in crisis intervention, and conflict resolution and be able to have sound

problem solving and decision making skills under pressure and be able to create and implement

creative solutions

  • Knowledge and awareness of the housing first approach
  • Extensive knowledge of community based resources for low income people
  • Ability to network with external agency staff to meet client needs
  • Ability to work productively within a team setting and also independently
  • Must have ability to constructively give and receive feedback
  • Ability to work with limited direct day-to-day supervision
  • Well-developed interpersonal skills that will produce effective and productive relationships with

the residents, community, external agencies and staff of Fred Victor Centre

  • Strong organizational and administrative skills
  • Highly developed written and oral communication skills
  • Strong understanding of the factors that contribute to homelessness and poverty
  • Knowledge of after hour services in the GTA
  • Literacy in Word, Excel, Outlook, Windows, SMIS

Employee works in office and resident areas of the Edward Village Hotel with travel outside to external

meetings and accompaniments. The program is a 24-hour facility. All shelter employees must expect to

be in potentially threatening situations on a constant basis. It is an emotionally challenging position and

at times a physically demanding job.

Please submit a résumé and cover letter detailing how you meet the job requirements by

March 31, 2021 to

Recruitment Coordinator

[email protected]

Applicants should quote “Hostel Support Worker” in the subject line

No phone calls, faxes, or mailed resumes please.

We strive to foster a workplace that reflects the diversity of the community we serve and welcome

applications from all qualified candidates; however, only those selected for an interview will be


Fred Victor is also committed to developing an inclusive, barrier-free selection process and work

environment. If contacted, please advise the hiring manager if you require any accommodation

measures to ensure you will be interviewed in a fair and equitable manner. Information received relating

to accommodation requests will be treated with confidentiality.

About Company

Company: Fred Victor –

Company Location:  Toronto, ON

Job Category:

About Fred Victor -