Hotel Front of House Assistant – Nights Job at Merlin Entertainment – in Windsor

Job Description

Location: LEGOLAND, Windsor, SL4 4AY

Hours: Fully Flexible; working up to 5 days out of 7, covering hours that can be between 22:00-07:00

Pay: up to £9.00ph + pension, ongoing training and Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world

Are you passionate about working within the Hospitality sector?

Are you able to provide our guests with a truly memorable experience?

Are you looking to start a fun career?

We are currently recruiting for a number of Hotel Front of House Assistants to join our Nights team for our up and coming 2021 season at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

2021 is set to be one of the most exciting years yet, we’re celebrating the LEGOLAND® Windsor Resort turning 25. 25 years of building memories, 25 years of family fun and 25 years of everything being awesome! As well as celebrating our birthday we will be launching a brand new land LEGO® MYTHICA: World of Mythical Creatures … what a time to join us and start your awesome career.

Reporting to the Night Hotel Duty Manager the Night Front of House Assistant will ensuring the smooth running of the customer facing areas ensuring that all of our guest are provided excellent levels of guest service and hospitality to create memorable experiences.

What the job involves:
Completing security floor walks

Delivering express check out and daily event guides to our 209 rooms

Assisting with guest query’s

Monitoring and escalation of the fire panel

Carrying out cleaning duties within the Front of House and reception areas

Complete any check-ins or checkouts

Help resolve guest complaints

We are looking for the following skills and experience:
Ideally have experience of working within a hotel or similar environment

Ideally have experience of working nights or twilight hours

Have a passion for delivering excellent service, always having a bright smile regardless of the weather

A willingness to learn and develop your skills

Have passion for our brand

Have a keen eye for detail

Want to work in a unique environment where no two days are the same

Be able to clearly communicate to our guest and your colleagues

Most importantly have fun at work to create memorable experiences

Benefits of joining the LEGOLAND Windsor Resort:
Pay of up to £9.00ph

Fortnightly pay

Pro Rata Holiday Allowance based on 28 days full time equivalent

Private pension scheme

Life assurance scheme

Employee assistance programme

Ongoing Training & Development

Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world

25% discount in Merlin retail shops and restaurants

40% discount online off LEGO, and much more!

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

To apply for the position of Hotel Nights Front of House Assistant to start your fun career please use the ‘Apply Now’ function.

Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.

About Company

Company: Merlin Entertainment –

Company Location:  Windsor

About Merlin Entertainment -